I placed an order for a synthetic lace wig with a real hair texture from the seller Kuzimor on the Trendyol platform, order number #10312993324. However, when the wig arrived, I opened the package because I couldn't tell whether the product had a shiny appearance. As it turned out, it was extremely shiny—like a light was being flashed on it. For this reason, I repackaged the product exactly as it was and returned it without ever using it. The return policy listed under the product specifications did not classify the item as a hygiene product and clearly stated that it could be returned within 15 days. However, my return was rejected. I am filing a complaint because while the seller lists used products that have been featured in their own videos—without cutting the lace part—as non-hygienic items, I am being denied a return just for opening the package to check for shine. Additionally, when I later checked the seller’s reviews, I saw reports that they had threatened other customers. When I informed Trendyol, they took no action and stated that there was nothing they could do. I respectfully request that my issue be resolved urgently and my grievance be addressed.
I purchased a Wahl brand hair clipper for ₺3,848 through Trendyol. On the day it was delivered—before even bringing it home—I submitted a return request, stating that I didn’t like the product. The clipper blades weren’t as expected and the body was made of plastic (a photo of the product is attache...
the other day, I bought a lingerie item from Rozen Lingerie through Trendyol, but unfortunately, the size didn't quite work out for me. I quickly initiated a return request, following all the necessary guidelines. Unfortunately, much to my disappointment, the return was denied for a rather ridiculo...
I sold a women’s hair accessory on Trendyol and shipped it completely intact and without any missing parts. However, when the item was returned to me via PTT Cargo, the packaging was incomplete and the product was broken. Immediately after receiving it, I contacted Trendyol customer service and requ...
I bought a shaver from Trendyol, which was shipped to me via MNG Cargo. Unfortunately, the item I received was not what I ordered. It was slow, overheated quickly, and didn’t meet my expectations. I placed it back in its packaging and returned it the next morning. However, the seller claimed the pro...
I purchased a hair removal device on Trendyol. It had nearly 30,000 reviews, and the top ones were positive. I thought, "It must be a good product, so I'll buy it." The device I bought was supposed to have 999,999 flashes. When I used it, the flash count dropped to 999,980. The second time I turned ...
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