On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating.
I immediately contacted Trendyol customer support and reported the issue, expecting a prompt resolution. Unfortunately, there has been no progress or reimbursement. I demand that Trendyol take responsibility for this technical error, cancel the ghost transaction, and refund the full amount to my card without further delay. I trusted this platform for reliable service, but this experience has left me disappointed and inconvenienced. Please resolve this issue urgently.
I returned a product I purchased from Trendyol because it was defective. The return was processed under Trendyol’s standard return policy, and on October 4, 2025, I was informed that the refund of ₺8,299 would be credited to my Axess credit card (last four digits: 2724). However, several days have p...
On September 11, I attempted to place an order on Trendyol, and although the payment was deducted from my card, the order was never confirmed. It has now been three months, and the problem remains unresolved. I reach out to Trendyol Assistant daily, and they always respond with, “Your refund has bee...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only...
On September 20, 2025, while placing order number 10526639102 on the Trendyol website, I was offered a one-month Trendyol Plus membership for ₺55 at the payment stage, which I purchased. The advertisement clearly stated that the membership would last only one month, so I accepted it. However, on Oct...
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