"Thank you for taking the time to understand and examine the problem of my split account, and for carefully running your solution by me before implementing it. I'm all set now!"
I am writing regarding an unauthorized subscription charge of $13.13 that Scribd took from my credit card on June 30, 20...26 through the US website. I had previously signed up only for a free trial and cancelled it months before the trial period ended, so I did not consent to any ongoing paid subscrip
I am unable to cancel my Scribd subscription either through the website or the mobile app. When I try to cancel the subs...cription from my account, I am redirected to Google Pay, but there is no active Scribd subscription shown on Google Pay. Despite this, charges continue to be taken from my credit c
While browsing the Scribd website, I signed up for a 1-month free trial subscription to download a PDF. I started the me...mbership on June 1, 2026, at approximately 8:30 p.m. using my computer through the Scribd website. Although I believed the membership was a free trial, $11.99 was charged from my b
I downloaded the Scribd app on my phone because I wanted to use the free trial. The app clearly stated that the first 30... days would be free and that I would then be billed $9 per month. Based on this information, I started the trial, but I later canceled my subscription to avoid being charged when t
I am filing a complaint regarding an unfair and confusing issue I experienced with my Scribd subscription. I previously ...paused my subscription through the website because there was no other option available. After that, I completed the cancellation process and received a confirmation message stating
Due to my confusion about the schedule of the free trial period I started in the Scribd app, a subscription fee of $11.9...9 was charged to my account without my knowledge on May 14, 2026. While reviewing my documents, I believed that I was still within the free trial period, and I had no intention of
Tonight I accessed Scribd via Google because I wanted to download the 2025 edition PDF of the book “Intelligence Quotien...t” from 'Puza Yayınları'. I had already downloaded the 2015 and 2021 editions from another website, and I specifically needed the 2025 version. When I searched for the 2025 edition
I was previously subscribed to the Scribd premium monthly plan, which I canceled around November 5th. Despite canceling ...my subscription last month, a new fee was charged to my credit card on December 4th in the amount of $11.99. I requested support from Scribd regarding this unauthorized charge, but
I do not have an active subscription, yet I was charged by Scribd without my approval. I need a refund because this is c...learly a payment error, and according to Scribd, if they charged me by mistake, they will issue a refund. I kindly request your assistance, as I did not expect or authorize this ch
At 9:00 PM on November 4, a charge of $12 USD was withdrawn from my account through the Scribd app without my knowledge ...or permission. I do not use this app, and I absolutely do not accept being charged for something I never subscribed to. The payment was taken from the card ending in 3471. I have
On November 4, 2025 at 9:12 PM, a withdrawal of $12 USD was made by Scribd from a Ziraat Bank card ending in 3471, which... does not belong to me and was charged without my knowledge or consent. I did not start any subscription, purchase a membership, or buy any service package, and I did not receive a
During my Scribd trial membership, $12 USD was withdrawn from my account today without any reminder or notification abou...t canceling the subscription. When I signed up, it was clearly stated that I would be notified before any payment was taken. However, I received no warning or email, and the fee wa
Since December 2024, $11 USD has been withdrawn from my Denizbank card every month by a platform called “Scribd,” even t...hough I have no membership or subscription with them. These withdrawals have continued for a total of 11 months and were made completely without my knowledge or consent. Despite co
Even though I canceled my Scribd membership both through the website and via email, two unfair charges were made to my a...ccount: $11.99 (₺502.25) on July 24, 2025, and $11.99 (₺507.90) on August 24, 2025. My account shows as canceled, yet these amounts were still deducted. My customer number is 45131
I used the free trial on the Scribd app and assumed the membership would automatically cancel afterward. However, on Sep...tember 9, 2025, $11.99 was charged to my card even though I never used the subscription. After the charge, I immediately canceled my membership, and I currently do not have an acti
On the Scribd platform, I am unable to cancel the subscription for two different accounts. For the account registered wi...th the email e*******************@gmail.com, I have been trying for about 10 days to cancel both via the app and the website, but either the option does not appear at all or the re
In October 2024, I accidentally signed up for Scribd and only used the account during the first month to access one book.... That initial 12€ fee I accept and do not dispute. However, because the account stayed active, Scribd continued charging me every month for the next six months — about 12€ each ti
On 02/08/2025, my credit card was charged 502.69₺ with the description “Scribd629117807”*. I have never had a Scribd acc...ount, membership, or subscription of any kind, so this transaction was made completely without my knowledge or consent. My credit card is still active, and aside from this charge,
I’ve been trying to cancel my Scribd subscription for weeks, but the system simply won’t let me. I attempted to do it th...rough both the app and the website multiple times. Either the cancellation option is completely missing, or the process sends me in circles without ever completing the cancellation
In February 2025, I made a one-time payment of $11.99 to Scribd to download a specific document. Immediately after that ...transaction, I canceled my membership—thinking that was the end of it. However, since then, I’ve been charged $11.99 every single month on my credit card. When I log into the Scri
I recently discovered that Scribd has been charging my credit card ₺11.99 every month for the past three months—totaling... ₺36—without my permission or any prior notice. I never knowingly signed up for a paid subscription, nor did I use the platform in any meaningful way because I was aware it require
I canceled my Scribd subscription months ago, yet they continue to charge me every single month—this time from different... cards I’ve used in the past. I don’t even have an active membership anymore, nor do I use the platform. Somehow, they seem to have stored multiple cards and are rotating charges b
I had a trial subscription for SlideShare, but without my knowledge or consent, I was enrolled in Scribd Premium. I didn...’t notice at first, but later I realized they had been charging me for months. Their platform design makes it difficult to see these hidden charges, which feels intentional. This i
Scribd is a digital document library and publishing platform founded in 2007 by Trip Adler, Jared Friedman, and Tikhon Bernstam. Operated by Scribd, Inc., the platform enables users to upload, share, and access millions of documents, including books, research papers, business materials, and educational resources.
Customer support email: [email protected]
General inquiries: [email protected]
Scribd operates in the digital publishing, document sharing, and online knowledge industry. The platform offers access to user-uploaded documents and educational materials through web and mobile applications, alongside subscription-based digital content services.
User feedback is mixed, with complaints commonly related to subscriptions, account access, content availability, and customer support.
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