We were excited when Trendyol launched its international services, but unfortunately, sellers are sending defective products or items with strange cuts and sizes that don't match the standards. Most of the time, dealing with returns is not feasible. This time, we ordered three DeFacto shorts, which turned out to be extremely small, and although they are not underwear, my return request was rejected—even though I contacted customer service right after delivery. I even provided photos showing the product condition and size discrepancy, but they were completely ignored. Trendyol’s international customer service and shipping process have been a complete disappointment. I would appreciate it if this issue could be resolved. Otherwise, I will file complaints with the Consumer Rights authorities in both countries.
I've never encountered such a lack of concern from any company's customer service as I have with Trendyol. It's quite disheartening. Trendyol hosts a variety of stores that frequently send out incorrect products. Unfortunately, instead of taking action to address this issue or hold the sellers accou...
I received the wrong size for my Trendyol order #9941398828. The seller on Trendyol is not accepting the return, and I have tried to contact them several times without success. This situation has been quite frustrating, and I feel disappointed by Trendyol’s failure to ensure that sellers manage thes...
I am a frequent shopper at Trendyol. I purchased a few dresses, but unfortunately, they didn't meet my expectations. I returned them. There was a mix-up with the cargo company, resulting in the dresses being sent to the wrong companies. As a result, they decided to return the dresses to me. I contac...
The products I purchased through Trendyol were delivered to me on November 8th. I informed Trendyol that I was experiencing problems with the products and wanted to return them. Customer service representatives had previously assisted me by providing a return code when I missed the return deadline, ...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
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