I purchased a filter coffee machine on December 3, 2023, through Trendyol. After regular use, the product became faulty and I sent it to the authorized service under warranty. The official technical report stated that the product qualifies for either a refund or a replacement. Based on this, I contacted Trendyol customer support. However, they only offered a refund as a solution. Since I purchased this product from the same seller at a significantly lower price last year, I requested a replacement rather than a refund — I do not want to repurchase the same item at a higher price today. Due to Trendyol’s unwillingness to provide a fair solution, I have officially filed a complaint with the Consumer Arbitration Committee in accordance with the Turkish Consumer Protection Law No. 6502. I am currently awaiting the outcome of this process. I am disappointed by Trendyol’s lack of customer-centricity and their one-sided approach to resolving after-sales issues. As a leading e-commerce platform, they are expected to stand behind the products they sell and to support their customers more effectively.
On November 2, 2025, I placed an order for a Philips coffee machine through Trendyol (Order No: 10649558799). However, on November 3, 2025, my order was canceled without my consent on the grounds of a pricing error. When I contacted customer service, they stated that the cancellation was due to inco...
We purchased a computer from the seller "Ramtech Donanım" via Trendyol, trusting in Trendyol. The computer was delivered to us on 28.08.2024. However, since the computer was defective, we returned it within 3 days, again trusting in Trendyol. Even though the product has reached the company, they say...
On January 14, 2024, I purchased a Redmi Watch 3 smartwatch from Trendyol. Although the product is supposed to be water-resistant, it malfunctioned, and I sent it for warranty repair in June 2025. However, the warranty service rejected my request, claiming user error and liquid damage. I then filed ...
I took my Kumtel rechargeable vacuum cleaner, with a warranty certificate, to the service center for repair in March 2024 because it wasn’t charging. After one month, the service issued a report recommending a return or replacement. I sent the vacuum cleaner to Trendyol along with the service report...
The electric coffee pot I purchased from Trendyol on December 3, 2024, arrived defective, as it was leaking water. I returned it the same day, but they responded only after a month, saying my return was rejected and that I should take it to a service center. Why should I send a brand-new product tha...
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