I purchased tickets for various products through the Trendyol app to participate in raffles. However, Trendyol has shut down the raffle section, and for nearly two weeks, I haven’t been able to access it in any way. All other sections of the app work fine except this one. I can’t reach customer service, and there’s no section in the assistant to ask about this issue. I’ve written multiple times to the feedback section, but received no response. If no convincing explanation is provided regarding this complaint, I will report the matter to both local and national media, and file a criminal complaint with the prosecutor’s office, demanding an investigation into past raffles as well. What does this mean? Maybe I won, but is it being covered up? Your assistant service is extremely limited—only focused on orders. Don’t you have any other responsibilities? If your site includes raffles, then why isn’t there a dedicated support channel for it? How are we supposed to reach you? Maybe I won something and you're sabotaging it—these are the kinds of thoughts that come to mind. If this is intentional and my tickets resulted in a prize, and now due to this closure or a timeout I can’t access it, what does that mean for me? The last visible ticket is from July 2024, and I can’t see any of the newer tickets or their results from this year. Please respond.
I placed an order for shoes from Trendyol (Show Showcase seller) on November 15, 2024. It was stated that the order would be shipped within two days, meaning it would be sent out by November 18, 2024. However, for nearly three months, the seller has not responded. When I contacted Trendyol, I was to...
I have been a loyal Trendyol user for years, but now my account has been closed for no reason, which puts me in a tough spot. I had broken items that needed to be sent for analysis, but you didn't follow through, so now I have to deal with them and could lose money because of it. Since I've used you...
I placed an order on Trendyol on August 6, 2024, for discounted items. The expected delivery date was August 10, 2024, but as of today, August 14, 2024, the products have still not arrived. The items I purchased at a discount are now being held at the delivery branch for a return. Despite contactin...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
Please respond to Trendyol regarding the reopening of my closed Trendyol account or my invoice request. There has been no response or callback for days. I just want to access the invoice for the Apple product I bought 3 years ago—why is it so difficult? It's like I'm asking for an invoice from 10 ye...
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