My problems with the Grundig dishwasher I bought from Trendyol are still ongoing. Depending on the complaint I opened here, although 4 days have passed since I forwarded the report I received from Arçelik service to Trendyol, there is no result. When I spoke to the customer representative, our solution service did not work during the holiday. Therefore, they said there is a delay due to the accumulated work. Then I ask why it will be resolved in 3 business days, but there is no answer. They get away with it with classic speeches. Then the complaints about why our local companies are not trusted in the market increase. The reason is simple, our companies have zero customer satisfaction. Unfortunately, they are the best at torturing their own people and citizens. It is difficult for the solution team to read a 1-page report. They cannot read 1 page in 4-5 days. I bought a product from Temu and it arrived today. I created a request for return of 2 of the products that arrived. I also sent the necessary explanations and pictures. They refunded the money within 15 minutes. I also added the report. The huge Trendyol company has not been able to read the part of this report that I marked for 4-5 days. And they are bragging about being such a company, such a quality company. Here you go, quality, here you go, a big company. Go ahead, you decide. Trendyol asked me for a report. We worked with Arçelik for 20 days to get a report, we got the report. We gave it to Trendyol. We are also struggling with this. Shame really.
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
We purchased a computer from the seller "Ramtech Donanım" via Trendyol, trusting in Trendyol. The computer was delivered to us on 28.08.2024. However, since the computer was defective, we returned it within 3 days, again trusting in Trendyol. Even though the product has reached the company, they say...
They are not refunding my product, and each customer representative I speak to gives me different information. I requested the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a ...
I ordered a mini washing machine from Trendyol, sold by Robo Türkiye. However, the product was defective. The button was sunken in and non-functional. I returned the product for a refund, but after making me wait 25 days, my request was denied with the claim that there was no manufacturing defect. (...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
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