I ordered a product called “Ashwagandha Capsules” from Trendyol, but the seller sent me only two empty boxes. When I checked the seller’s profile, I saw that at least two other people had experienced the same issue. Although I didn’t check the product immediately, I later reported the situation to Trendyol. They first asked how I wanted to proceed, and I requested a refund. Still, the seller immediately initiated a “compensation process,” which likely means they plan to send yet another empty box. I tried contacting Trendyol’s live support multiple times—spoke with five or six different agents—but most of them kept me waiting or didn’t give clear answers. Why am I expected to wait for these people to possibly send me another empty box? Even if they send a full one, how can I trust what’s inside? Trendyol refuses to cancel my order. The seller will probably ask for a return and then falsely claim I sent them an empty box, using it to complain to Trendyol and ensure I lose my money. I’ve already filed a transaction dispute with my bank. Maybe if I get a refund that way, Trendyol will finally take the matter seriously. I’ve also attached clear images as evidence.
They are not refunding my product, and each customer representative I speak to gives me different information. I requested the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a ...
I ordered from Trendyol (Touché brand) on October 2 and issued a return on October 3 for three items, one of which was damaged. The return was shipped on October 4, and I received the delivery confirmation on October 7. However, I only received a refund for one item, and the refunds for the other tw...
The seller is not issuing an invoice for the product I purchased from Trendyol. They issued one initially but then canceled it and haven’t provided a new one since. Despite contacting Trendyol customer service several times, I only receive generic responses with no real action taken. The seller cann...
I placed an order for a pack of 2 (120 servings) coffee from Trendyol, buying 5 sets in total, which means I was expecting to receive 10 packs (600 servings overall). Unfortunately, I received just one pack (60 servings). That's nine packs missing—what an astonishing error. Trendyol asserts they’ve ...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
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