I purchased a Fantom brand upright vacuum cleaner via Trendyol from the seller 'Buluttabul'. I opened the package and checked if the product worked, but the suction power was not sufficient for my needs. Exercising my 14-day right of withdrawal, I carefully repackaged the product and returned it. Despite this, I was informed that my return was rejected due to signs of use. Trendyol’s customer service failed to communicate properly and did not provide me with clear or helpful information throughout the process. After this experience, I no longer plan to use the platform.
I purchased a Karaca Vantuz vacuum cleaner from Trendyol, but the product fell short of even the most basic expectations. The suction power was disappointing — even on the highest setting, it struggled to pick up dust from a carpet. I asked for a return, but Trendyol denied it, stating that they don...
We purchased a Philips vacuum cleaner, and it arrived defective. We returned the product, but they sent it back claiming we had used it. We explained that it was impossible to know it was defective without trying it, and it had only been used once for testing. We requested a refund, but they said we...
I'm entitled to a fifteen-day return period from Trendyol, yet they refuse to accept the return of the vacuum cleaner I purchased and am dissatisfied with, misleading and causing distress. Customer representatives hang up on me and redirect me elsewhere, claiming "we can't accept returns." I'm filin...
Hello, I bought a fan from Trendyol with the order number 10290307180. The cargo left it downstairs because there is no elevator in my house. When I o...
I purchased a Roborock S8 robot vacuum from Trendyol, where the seller is also Trendyol itself. The vacuum malfunctioned after 3 months of use. I contacted Trendyol to obtain technical service information, but they never provided it. Instead, they created a return request that I did not ask for. I s...
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