I ordered two pillows from Trendyol, but the products were never delivered to Artova, a district in Tokat. I had read that the pillow filling was of poor quality, so when the courier called me for delivery, I refused to accept the package, generated a return code, and provided it. Since then, I’ve been in contact with Aras Kargo in Tokat, but nothing has been resolved, and I haven’t received a refund either. The pillows are now missing, and my 1,000₺ is gone with no updates from anyone. Aras Kargo in Tokat blames the courier, while Trendyol keeps asking me for a shipment code. My order status shows the items as delivered, but I never received them. It has been 20 days—there are no pillows and no refund. I feel wronged and want to file a formal complaint.
Through Trendyol, I placed order number 10372862488 from the Sekutuning store, purchasing 4 neck pillows and 4 seatbelt pads for a total of ₺559.98. However, I only received 2 neck pillows and 2 seatbelt pads—essentially just 1 product set. The value of the missing items is ₺279.99. I have a video r...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
On August 27, 2025, I ordered a coat hanger through Trendyol for ₺149.99 (Order No: 10462187278, Delivery No: 9702815625), to be delivered to Düzce/Akçakoca. My product remained undelivered for 13 days, and when I contacted customer service, I was told a request had been placed for it. However, on S...
I ordered two screens, and as usual, they were shipped via Aras. The delivery team asked for my code and marked the items as delivered. However, only one screen arrived. They mistakenly sent my second screen to someone in Tekirdağ, and I received theirs because the models were the same. They took my...
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