Trendyol parcel tracking shows no movement for a week, what can I try?

On October 24, I purchased a product for through Trendyol and am experiencing a serious issue with its delivery. My shipment with tracking number 253464196194 does not appear to have been handed over to the courier company. When I contacted the courier, they informed me that the product had never re...

On October 10, I placed an order on Trendyol from the seller Sanipak for a 48-pack of Silen brand paper towels (#10583219915). Since that date, my order has been showing as “in transit,” but the shipment tracking page has never opened, so I cannot track it, and the product has not reached me. The pr...

On Saturday, September 6, I placed an order through Trendyol from the Meleni Home store for a 32-piece ice cube storage container set (Order No: 10479758195). My order appears to have been shipped, but since that date, the product has not reached me. In the cargo tracking system, my package has been...

Although I was at home, my order from Trendyol (order number 10386298718) was not delivered by PTT Kargo, and the system falsely marked it as “Recipient not at home.” No one rang my doorbell or called me. This situation causes both a loss of time and unnecessary frustration. I urgently needed the pr...

I placed an order through Trendyol on July 11, 2025, and while the seller shipped it the same day, it was sent via a company called 'Birgündekargo'. The delivery has been delayed for several days with no update, and Trendyol offers no solution. I contacted customer service multiple times, but all I ...

I can’t find anyone to speak to regarding my order on Trendyol, and they say they don’t accept complaints. I placed an order for a pear-shaped swing from the seller “Trendyol Tu Tienda” on May 29, 2025. It was shipped after about three weeks, and now it's been eight days, but it still shows as “in t...

Trendyol delivery process— I bought a bag from a company called Nigt Bags, which had a 2-day shipping promise on Trendyol. Although I placed the order a week ago and Trendyol has already received the shipment from the seller, it still has not been delivered to me. This delay is unacceptable given th...

Dear Trendyol Team, I registered on Trendyol, but since my foreign phone number was not accepted by the system, I used my brother's number during the registration process. On May 9, I ordered two products from Trendyol. Although the product descriptions stated that the items would be shipped the sam...

The Trendyol app is completely ridiculous. My order, which was shipped on 28.04.2025, has been sitting at the Antalya transfer center since 30.04.2025, waiting to be sent to my district. Yes, you read that right—it’s been stuck in transit. It looks like I’ll be giving a Mother’s Day gift on Father’s...

Although I placed my order on Trendyol on April 22, 2025, the products have still not been delivered to me as of May 2, 2025. My address and phone information are correct, yet no one has called or attempted delivery. I even stayed home all day on the expected delivery dates to make sure I wouldn't m...

The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...

The delay with Trendyol Express baffles me. My parcel arrived to the delivery branch on Monday at 6 a.m., however, the projected delivery date was set for Wednesday. To expedite the procedure, I had the item shipped to a delivery locker rather than my home address, however, it appears that was a mis...

On September 09, 2024, I bought a nursery bag with a name from a shop called Minilee through the Trendyol sales site. The bag was given to Sürat Cargo on September 12, but today, although it is September 23, the product I bought is not available. I contacted Sürat Kargo by phone and reported my comp...

I ordered an English supplementary textbook from Trendyol.com to an Ankara company on 05/09/2024. Delivery appeared to be on 10/09/2024 by Sendeo cargo company. When the product did not arrive on 10/09/2024, I examined the cargo movements and saw that there was no movement. I reported the situation ...

I placed an order on Trendyol on August 6, 2024, for discounted items. The expected delivery date was August 10, 2024, but as of today, August 14, 2024, the products have still not arrived. The items I purchased at a discount are now being held at the delivery branch for a return. Despite contactin...

Hello, I ordered a thermos from Trendyol with the delivery number 25223781200051. For the past 7 days, my package has been showing as "out for delivery" with Sürat Kargo. I contacted the shipping company, and they confirmed that there was an issue with the distribution. They said they would immedia...

I placed an order for product number 9246456702 on Trendyol, with the expectation that it would be delivered using their in-house courier service. But it took a different route, starting from Mardin, then passing through Diyarbakır, making a detour to Ankara, and finally arriving in Kayseri. Instead...

Delivery number: 8288194917. The product I bought from Trendyol is being returned by the courier without any explanation or prior communication. May I kindly inquire about the rationale behind this? I made the purchase and got it as a present for someone's birthday. Usually, the products manage to r...

I placed an order for a weight set with your company, and the delivery was scheduled through Sürat Kargo. Regrettably, my order has yet to be delivered. During my interaction with Sürat Kargo, they informed me that my order had unfortunately been lost and could not be delivered. They advised me to c...

I purchased a keyboard-mouse set from Trendyol on January 12th for ₺700. After a week, the tracking indicated that the package was in transit, but unfortunately, it never reached its destination. I reached out to Trendyol's support on several occasions, but unfortunately, there was a lack of clear c...