Trendyol parcel tracking shows no movement for a week, what can I try?

If your Trendyol tracking hasn’t moved for a week, first check whether the parcel is marked as “at branch” or “handover pending,” as carriers often pause scans during backlog or regional delays.

Try tracking directly on the courier’s own website using the same number, since Trendyol updates can lag behind carrier systems.

Next, contact Trendyol support through the app or web help center and ask for a courier escalation with your order number, because sellers cannot always intervene once shipping starts.

If there’s still no movement after several more days, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.