My Trendyol parcel still hasn’t arrived after days, what should I do next?

I placed an order on Trendyol from the seller Bargello, and although the system shows that my order was delivered on 02 April 2026, I have not received the product. The order number for this purchase is 10327989898, and the delivery address was As Suwis Street. There was no delivery to me personally...

I placed an order with Trendyol with the order number 10650544923 to be delivered to Kalamata, Greece. On 16 January 2026, the courier called me and informed me that they had lost my order. Despite this, the order status in the system is marked as “could not be delivered,” and I have no clear option...

My Trendyol order number 10677807791, placed on 10/11/2025, has still not been shipped even though several days have passed. Since placing the order, I have seen no progress in the system and cannot access any clear information about when the product will be dispatched. I contacted Trendyol customer...

On November 12, 2025, I purchased a Samsung 65 QN70F television from the Evotechx store on Trendyol with order number 10687346487. I was not at home during delivery, so the courier called me, and I provided the delivery code. However, when I arrived home later, I found only a small envelope containi...

On November 1, I ordered muslin cloths and rosary gift products through Trendyol under order number #10637298359. Although my order appears as “delivered,” the items never reached me. The courier obtained the delivery code by calling me remotely and marked the order as delivered without bringing the...

On October 18, 2025, I ordered a Regal 424 model dishwasher through Trendyol (Order No: 10606482425). I paid ₺12,023.83 in six installments by credit card. However, the product has still not been delivered to me. The shipping company returned the product, claiming it was “too loud to be carried upst...

On October 24, I purchased a product for through Trendyol and am experiencing a serious issue with its delivery. My shipment with tracking number 253464196194 does not appear to have been handed over to the courier company. When I contacted the courier, they informed me that the product had never re...

On October 10, I placed an order on Trendyol from the seller Sanipak for a 48-pack of Silen brand paper towels (#10583219915). Since that date, my order has been showing as “in transit,” but the shipment tracking page has never opened, so I cannot track it, and the product has not reached me. The pr...

I ordered two tracksuits from a Trendyol seller via Trendyol (order number: 10605955418). The delivery address was Hatay Merkez, and the shipment was supposed to be sent through Trendyol Express. However, before the products even reached me, I was informed that they had been returned directly to the...

On October 12, 2025, I placed an order for seven brake pad sprays from the Beymark Yapı store on Trendyol (Order No: 10590751745). Despite several days passing since my purchase, my products have still not been shipped. I previously experienced a similar delay, and my order was canceled by customer ...

On October 6, 2025, I placed an order on Trendyol (order no: 9805112457) to be delivered to my address. However, the delivery was not completed because the courier did not ring the bell and, despite knowing the door code, did not leave the package at my door. My phone was charging at the time, so I ...

On September 10, 2025, I placed an order through Trendyol for an Awox brand study desk (#10494175533). The estimated delivery date was shown as September 13, 2025. However, for the past 6 days, the product status has remained “on the way” in the system, and it still has not been delivered to me. My ...

On September 7, I purchased a Hoover 123 model washing machine through Trendyol, sold by Media Markt. Although it was stated that my order would be delivered within 3 days, 9 days have passed and the product has still not arrived, causing me serious inconvenience. During this period, I repeatedly co...

On Saturday, September 6, I placed an order through Trendyol from the Meleni Home store for a 32-piece ice cube storage container set (Order No: 10479758195). My order appears to have been shipped, but since that date, the product has not reached me. In the cargo tracking system, my package has been...

On August 27, 2025, I ordered a coat hanger through Trendyol for ₺149.99 (Order No: 10462187278, Delivery No: 9702815625), to be delivered to Düzce/Akçakoca. My product remained undelivered for 13 days, and when I contacted customer service, I was told a request had been placed for it. However, on S...

Our food order from My Salatte Restaurant was left by the Trendyol Go courier at the edge of the highway. Despite our address being clear and precise, such a delivery is completely unacceptable. The courier was extremely rude and spoke to us in an aggressive manner. When we contacted customer servic...

On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...

Although I was at home, my order from Trendyol (order number 10386298718) was not delivered by PTT Kargo, and the system falsely marked it as “Recipient not at home.” No one rang my doorbell or called me. This situation causes both a loss of time and unnecessary frustration. I urgently needed the pr...

I ordered 2 roll-on products through Trendyol. The shipment was supposed to be delivered by Sürat Kargo to the Başiskele/Kocaeli distribution center, but it got lost at the Sakarya transfer branch. In this case, Trendyol is obligated to issue a refund, but they keep stalling by saying “wait 3 busine...

I’m writing to express my frustration with how my recent Trendyol order (delivery code: 9607661227) was handled. The package, which was supposed to be delivered via Trendyol Express, successfully traveled all the way from Batman to Bayrampaşa, Istanbul. However, when it reached the final stage of de...

I placed an order through Trendyol on July 11, 2025, and while the seller shipped it the same day, it was sent via a company called 'Birgündekargo'. The delivery has been delayed for several days with no update, and Trendyol offers no solution. I contacted customer service multiple times, but all I ...

I can’t find anyone to speak to regarding my order on Trendyol, and they say they don’t accept complaints. I placed an order for a pear-shaped swing from the seller “Trendyol Tu Tienda” on May 29, 2025. It was shipped after about three weeks, and now it's been eight days, but it still shows as “in t...

I ordered two pillows from Trendyol, but the products were never delivered to Artova, a district in Tokat. I had read that the pillow filling was of poor quality, so when the courier called me for delivery, I refused to accept the package, generated a return code, and provided it. Since then, I’ve b...