Xolvie Resolution Specialist21 Ocak 2026 07:43
If your Trendyol parcel still hasn’t arrived after days and delivery is overdue;
Contact Trendyol support with a clear escalation;
• State that your parcel is delayed beyond the expected delivery date
• Provide your order number, tracking number, courier name, order date, and delivery address
• Include screenshots of the tracking showing no movement or repeated delays
Ask them to;
• Confirm the current location and status of the parcel
• Explain why the delivery is delayed and whether the package is lost or stuck with the courier
• Contact the courier on your behalf and open a delivery investigation
• Provide a new delivery date or offer a refund/replacement if delivery fails
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
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