I got the wrong item from Trendyol and seller won’t help, any advice?

I placed an order on Trendyol from the seller “arabian” for two perfumes, Seasons Rise and Seasons Drift, which were supposed to be delivered together in the same package to my home address in Botoșani, Romania. The package arrived around April 21–22, but it only contained Seasons Drift. Instead of ...

I placed an order on Trendyol from a seller named “Bayan” (Order Number: 10419430598) on April 17 for three Ibraq perfumes: Black Diamond, Sapphire Leather, and Balas Rose. The original versions of these perfumes are sold as 150 ml, but the products I received today are labeled as 200 ml and are cle...

I ordered what was shown as an original item on the Trendyol app, but what I received was clearly a duplicate. I had bought it as a gift, and opening it in front of my wife was embarrassing. I felt misled and disrespected by receiving a fake product instead of what was advertised. This experience ma...

On April 14, I placed an order on Trendyol for three bottles of Armaf Club De Nuit Precieux. The seller name appears inconsistently as Eye Magic on the invoice section of the Trendyol app, while the email and WhatsApp confirmation messages show the seller as Ta3ter Store. On April 16 at around 10 p....

I purchased a lug wrench from Trendyol on 27.02.2025 with order number 10028466830. I chose this product specifically because the listing stated that it was made in Turkey, but when I received the package, I saw that the product was actually made in China. Understanding that I would not be satisfied...

I purchased two clothing items—a pair of sweatpants and a motorcycle raincoat—through Trendyol under order numbers 10612006623 and 10573933321. However, I encountered several issues: one product was sent incorrectly, and the other was delivered to the wrong address and received by a different person...

Dear Sir/Madam, I am writing to file a complaint regarding my recent purchase from Trendyol. I ordered two iPad cases and one Realme 12+ 5G phone case. However, only the Realme phone case was delivered. The two iPad cases were never included in the package. Additionally, one day after my purchase, I...

I bought a garden hose from Trendyol, but it turned out to be a sweating hose made for agricultural drip irrigation. The courier delivered it at 8 p.m., and when we tried it the next morning at 11, water was leaking from all over the hose. I initiated a return by selecting “wrong order” from Trendyo...

I ordered Bioderma face wash from Trendyol, and what I got made me really doubt the platform's quality control. The package arrived with the product clearly opened during transit, and to my surprise, there was no protective seal on the bottle itself. It was clear from the outset that this was not an...

On May 13, 2025, I purchased a pair of Palmia Jewelry Accessories Baguette Diamond White Silver Earrings from Trendyol. As shown in the photos I’ve attached, the product description clearly stated that it was made of 925 sterling silver. When the product arrived, I opened the package in front of the...

West Lingerie is mistreating its customers! I bought a Le Jardin brand bra from West Lingerie on the Trendyol platform on April 17, and it was delivered. When I opened the box, I immediately realized that it had nothing to do with the brand I usually wear and that it would be too small for me, so I ...

On March 19, 2025, I purchased a Nike product for my daughter from Trendyol, which was advertised as original, but lines started to appear on it. When I took it to a Nike store, the staff told me the product was a replica and that the official invoice had been tampered with to make it look authentic...

On March 18, I ordered Pro Plan sterilized cat food from a seller named “mumcevher” via Trendyol. The product arrived three days later. I have been using this food for years, so I know its smell and form by heart. Instead of turkey, they sent salmon flavor, but since my cats eat both and were out of...

On March 14, 2025, I purchased Avon Attraction 100 ml for women and Avon Attraction 75 ml for men from the Avon Shop seller on Trendyol. The order was delivered without issue. The women’s perfume is fine, but the men’s perfume has no scent at all—it’s not long-lasting, and I couldn’t even smell it; ...

The Emsan store on Trendyol sent us a different set, claiming that the one we purchased at a discount was out of stock. However, the same product is still available for sale on multiple platforms, including Emsan’s official website. If the product was truly out of stock, why was it still being sold,...

On Trendyol, a seller named 'Mizan Ticaret' sent me completely different products. I had ordered Crocs charms, but half of them arrived with broken backs. I bought them as a gift, and this feels like a complete joke. None of the items I ordered were in the package. They need to take responsibility; ...

I ordered a product from Trendyol, but the wrong item was sent, and the seller is refusing the return without communicating. When I tried to get support from Trendyol, my account was suspended, leaving me with no way to resolve the issue. Despite notifying Trendyol about receiving the incorrect item...

I received the wrong size for my Trendyol order #9941398828. The seller on Trendyol is not accepting the return, and I have tried to contact them several times without success. This situation has been quite frustrating, and I feel disappointed by Trendyol’s failure to ensure that sellers manage thes...

My experience with Trendyol was quite disappointing, making me doubt their dedication to customer service. I placed an order with a local seller via their platform, but the item that showed up was nothing like what I had purchased. When I contacted customer service, I encountered standard replies an...

I made a product request from the KoreaVit brand's "Buy 5, Get 1 Free" campaign on Trendyol. Using a tactic that the seller applied to everyone, they sent me only 4 items instead of 5. When I asked why, they claimed that the "Vitamin C" could not be supplied. However, it is now available to add to t...

Trendyol confiscated my product. The product I bought at a discount from Trendyol arrived in a different color. So I contacted customer service and they said they could make a change and I requested a change. However, they did not approve the exchange request and refunded the discounted price of the...

Two weeks ago, I ordered Guess sneakers from Ecanta through Trendyol, paying ₺3774. To my surprise, instead of the Guess sneakers I ordered, I received an unbranded, low-quality boot in size 40 that I would never have chosen. I immediately contacted Trendyol’s live support, explained the situation, ...

I bought a shaver from Trendyol, which was shipped to me via MNG Cargo. Unfortunately, the item I received was not what I ordered. It was slow, overheated quickly, and didn’t meet my expectations. I placed it back in its packaging and returned it the next morning. However, the seller claimed the pro...