Trendyol hasn’t shipped my order for days, how can I get help?

If Trendyol hasn’t shipped your order for days and you want help getting it delivered;

Contact Trendyol support with a clear escalation;

• State that your order has not been shipped despite the expected timeframe passing
• Provide your order number, product name, order date, and delivery address
• Include screenshots of your order status showing “not shipped” or lack of updates

Ask them to;

• Confirm whether the order is actually in stock and not delayed due to logistics
• Explain why the shipment has not been processed yet
• Provide a new, clear shipment ETA or tracking information
• If the order can’t be shipped soon, offer a refund, replacement, or coupon to cover the delay

If they respond with vague reasons like “processing delay,” “high volume,” or “logistics issue”;

• Ask for specific details (warehouse status, stock availability, shipping partner info)
• Request written confirmation of when exactly the order will be shipped

If the order still isn’t shipped or support stops responding;

• Save order details, screenshots, and all communications
• File a complaint on Xolvie to report a delayed Trendyol shipment and seek help resolving delivery or getting compensation