Kenwood Chef Baker XL Keeps Breaking After Repeated Repairs

I purchased a Kenwood Titanium Chef Baker XL stand mixer online on October 3, 2025, for approximately $909. Some time later, the machine developed a fault, so I sent it to Yenile Teknoloji, an authorized service center. The product was returned to me with the claim that it had been “repaired,” but when it arrived, it would not work at all. I sent it back to the service center, and this time I was kept waiting for about two months while they repeatedly told me they were “waiting for parts from abroad.”

As the process dragged on, I contacted the seller, sda Mutfak in Istanbul, to ask for assistance. Although they assured me they would resolve the issue, I was made to wait another month. Eventually, the machine was shipped back to me after they reportedly repaired it using a part taken from another product. However, when I opened the package, I discovered that the machine was broken this time as well. The product has been sent to the service center three times, and after approximately four months, the problem still has not been permanently resolved.

Despite repeatedly explaining my situation and requesting a refund or a replacement with a brand-new product because of the inconvenience I have suffered, they continue to tell me that they can only repair the machine again and send it back. Since the process has taken so long, I have had to purchase a new machine to avoid disrupting my kitchen routine. I am extremely dissatisfied with the way sda Mutfak and Yenile Teknoloji have handled this matter and their failure to take responsibility for their mistakes. For this purchase dated October 3, 2025, which cost approximately $909, I request a full refund or replacement with a brand-new product.