I returned a product but Trendyol hasn’t refunded, how can I chase payment?

I placed an online order on Trendyol in the UAE and paid the amount of 31.51 AED by debit card. I cancelled this order on Friday, March 6, and was informed that the refund would be made within their stated waiting period of 10 days. Despite this, more than two weeks have passed since my cancellation...

I am writing to file a complaint regarding my return with number 10868320961. I handed this item to the courier together with two other returns, and all three were accepted by the courier. However, this particular item was later rejected on the basis that it did not reach the seller, according to Tr...

I purchased a TP-Link TD-W9960 modem in Kurtalan, Siirt, and starting from around 21–27 December I noticed that the device is very slow, has a very weak performance and gets excessively hot during use. The modem does not provide a stable and sufficient internet experience and the overheating worries...

I ordered an AB electric kettle, stainless steel, 2 litres, 1500 watts, with a 2-year warranty via Trendyol on 2 December. When I received the product on 2 December, I saw that it was damaged, so I immediately created a return request the same day. The product was picked up from me by the Logistiq s...

I purchased a lug wrench from Trendyol on 27.02.2025 with order number 10028466830. I chose this product specifically because the listing stated that it was made in Turkey, but when I received the package, I saw that the product was actually made in China. Understanding that I would not be satisfied...

The skirt set made of wrinkle-effect fabric that I purchased from the Lovely store on Trendyol experienced color fading despite my carefully following all washing instructions. I wore the product only three times after purchasing it, and although I washed it just once at the lowest temperature and s...

The products I purchased through Trendyol were delivered to me on November 8th. I informed Trendyol that I was experiencing problems with the products and wanted to return them. Customer service representatives had previously assisted me by providing a return code when I missed the return deadline, ...

I ordered Gurvita’s lamb marrow bone broth, which is a jelly-like product, through Trendyol on November 11th, and it arrived on November 15th. When I opened the package, I found that the bottles were leaking, the product had spilled, and it was completely unusable. I contacted both Trendyol and the ...

On November 6, 2025, I ordered two Xiaomi Redmi Buds 6 Pro Bluetooth noise-cancelling earphones (Xiaomi Türkiye guaranteed) from the Trendyol app—order number 10662298996 in purple and order number 10662784914 in white, one for my spouse and one for myself. After the products arrived, we opened the ...

I placed an order with Mila Giyim via Trendyol, order number 10692239423. My order was held in transit for three days and was automatically canceled today (November 19, 2025) without any notification. My package was supposed to be delivered to my address yet they claimed it could not be delivered, e...

Even though I returned the glasses I bought from the Trendyol app (sold by Trendyol) on the same day, my return was rejected because they claimed the warranty certificate was missing — even though they were the ones who didn’t include it in the package. They insisted they had put it inside and refus...

On November 12, 2025, I purchased a Samsung 65 QN70F television from the Evotechx store on Trendyol with order number 10687346487. I was not at home during delivery, so the courier called me, and I provided the delivery code. However, when I arrived home later, I found only a small envelope containi...

On 11/11/2025, I purchased a Samsung 65" QLED TV for ₺37,683 during the 11/11 sale on Trendyol, with order number 10685041188. However, without any notification, I saw that the product had been canceled with the note “out of stock” when I checked my orders. Yet the same product was listed again by t...

On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has app...

I purchased a Samsung tablet from a seller under Trendyol’s guarantee. Since the size was too large, I wanted to return it, but my return request was rejected. When the product was sent back to me, it arrived broken and missing its cable. The issue with the Samsung tablet dragged on for a month. I c...

I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...

The Samsung Galaxy A06 phone I purchased on July 23 through Trendyol has been constantly freezing and lagging since the day I bought it. Even though there are almost no apps installed, the device sometimes freezes completely—either before unlocking the screen or right after unlocking—and becomes unu...

The Volta SE-03 Electric Scooter Moped in Orange, which I purchased through Trendyol under order number 10147559019, has been defective since the day it was delivered. The product has been malfunctioning for seven months, and my issue has still not been resolved during this time. Although the produc...

On October 12, I purchased a Yoyko brand highchair through Trendyol (Order No: 10589122328, Seller: Bebemango, Amount: ₺999.49). The tray of the product is loose, the plastic is low-quality and deformed, and my baby does not fit into it. My return request was rejected twice, with the reasons stated ...

I purchased an Altus 12 kg washing machine from the Media Markt store via Trendyol on October 24, 2025. During the first use, the machine malfunctioned, displaying error codes E17 and SC, and it failed to wash and spin properly. On October 25, 2025, I requested both a return and a service inspection...

I ordered from Trendyol (Touché brand) on October 2 and issued a return on October 3 for three items, one of which was damaged. The return was shipped on October 4, and I received the delivery confirmation on October 7. However, I only received a refund for one item, and the refunds for the other tw...

On January 14, 2024, I purchased a Redmi Watch 3 smartwatch from Trendyol. Although the product is supposed to be water-resistant, it malfunctioned, and I sent it for warranty repair in June 2025. However, the warranty service rejected my request, claiming user error and liquid damage. I then filed ...

On July 23, 2025, I placed an order on Trendyol for the Vavello Aura bedroom set. The product was delivered both significantly delayed and incomplete. Since the items were missing, I requested a return. Additionally, Trendyol created a supply package to complete the missing parts, but this package w...