Trendyol Delivered Defective and Wrong Items

I am submitting this complaint because I am disappointed with how my order was handled on Trendyol. In the same order I purchased two items. The first was a blouse, which arrived with a defective zipper that is completely stuck and cannot be opened or closed, making the blouse unusable. The second item was a jumpsuit; although the color matched my order, the design of the jumpsuit I received was different from the design I originally purchased. Due to a health issue, I was unable to inspect the products immediately. When I was finally able to check them, I noticed these problems and contacted customer support via live chat right away. I was told that they could not assist me because the 15‑day return period had passed and that approximately 18 days had elapsed, so no action would be taken. I understand that return policies exist, but I received one defective product and another that does not match what I ordered. I believe these issues should be assessed based on the condition and accuracy of the products delivered, rather than being rejected solely because the return window has expired. I kindly request that both items be accepted back and that the full amount I paid for them be refunded, and I ask for my complaint to be reviewed fairly and resolved accordingly.