Trendyol Has Not Refunded The Money For My Cancelled Order Yet

I canceled my Trendyol order numbered 11644998755 on 26 September, but the refund has still not been credited to the card I used for the payment. Despite the time that has passed since the cancellation, there is no refund movement on my card. When I contacted Trendyol support, I was informed by the assistant that my refund had been processed and that there did not appear to be any issues. However, this information does not match the situation on my side, as no refund has been reflected on my card yet. I request that the refund for this canceled order be immediately credited to the card I used for the purchase and that I be given a clear explanation as to why this process has taken so long and why there is a discrepancy between the information provided by support and the actual status of my refund.