Duplicated Deduction Of My Trendyol Purchase

I made a purchase on Trendyol from Greece for several items, including a perfume, a heel cream and three pairs of trousers. After paying for the order, I cancelled one of the items. However, on 14/10/2026 I noticed that there was a duplicated deduction related to this Trendyol purchase on my Alpha Bank account, in the amount of 23.62 EUR, which appears as suspicious to my bank. I contacted my bank, Alpha Bank, and they also found the transaction unusual and could not give me a clear explanation, so they advised me to follow up with Trendyol. I then contacted Trendyol customer service, and they asked me to send a screenshot of the transaction. Unfortunately, through the Trendyol assistance section I do not have any option to upload or send this screenshot, so I have not been able to provide it to them even though I have it available. I kindly request that Trendyol urgently review this transaction and refund the duplicated amount of 23.62 EUR to my Alpha Bank account. I also ask for a clear written explanation of how this duplicate deduction occurred. I expect this issue to be resolved as soon as possible, as it causes financial inconvenience and loss of trust in the platform.