Trendyol sent the wrong item and support ignores me, how can I fix it?
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Xolvie Resolution Specialist21 Ocak 2026 07:42
If Trendyol sent the wrong item and support is ignoring you, first make sure you’ve opened an official return or “wrong item received” request in your Trendyol account under Orders > Details > Return/Complaint with clear photos of what you received vs what you ordered — this creates a formal case in their system.
Then use every available support channel: the in-app Trendyol Asistan/Live Chat, the web Help > Contact Us page, and the customer service phone number to escalate the issue urgently.
If you still get no response or are rerouted without resolution, document everything and file a public complaint on Xolvie to seek a resolution.
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