Trendyol sent the wrong item and support ignores me, how can I fix it?

I placed an order on Trendyol from a seller named “Bayan” (Order Number: 10419430598) on April 17 for three Ibraq perfumes: Black Diamond, Sapphire Leather, and Balas Rose. The original versions of these perfumes are sold as 150 ml, but the products I received today are labeled as 200 ml and are cle...

I ordered what was shown as an original item on the Trendyol app, but what I received was clearly a duplicate. I had bought it as a gift, and opening it in front of my wife was embarrassing. I felt misled and disrespected by receiving a fake product instead of what was advertised. This experience ma...

On April 14, I placed an order on Trendyol for three bottles of Armaf Club De Nuit Precieux. The seller name appears inconsistently as Eye Magic on the invoice section of the Trendyol app, while the email and WhatsApp confirmation messages show the seller as Ta3ter Store. On April 16 at around 10 p....

I ordered 5 sets of Quatex baseball hats (each set containing one beige and one black hat) on 19.03 through Trendyol under order number 10336195934, but I only received 1 set instead of the 5 sets I paid for. There were no problems with the delivery itself, but the order arrived incomplete. I contac...

I bought a Casio LTP-V005D-4B2UDF women’s wristwatch on Trendyol from the Trendyol seller. It says in parentheses that it has a 2-year warranty. The product arrived, and there was no warranty certificate in the box. There was a QR code on the box; when I scanned it, it led me to the website. When I ...

I would like to report a serious issue regarding the product I received and the misleading advertisement associated with it. I purchased the Clarins “XXL Wonder Volume Mascara & Eye Set” on Trendyol. Although the product images clearly showed full-size items, the product delivered to me turned out t...

I purchased a dual-monitor computer from the seller Atom Bilişim on Trendyol. When the product arrived, the required DVI converter needed to use the computer with two monitors was missing from the box. I immediately tried to contact the seller via Trendyol, phone, and WhatsApp, but I received almost...

I purchased two clothing items—a pair of sweatpants and a motorcycle raincoat—through Trendyol under order numbers 10612006623 and 10573933321. However, I encountered several issues: one product was sent incorrectly, and the other was delivered to the wrong address and received by a different person...

On October 2, 2025, I sold a Forstline Couple jacket set on Trendyol. The package number is 3249128139, and the order code is 10561594637. The buyer initiated a return process, but only one jacket was included in the return package instead of two. Despite this, Trendyol refunded the full amount of ₺...

Dear Trendyol Support Team, I purchased one “Tactical Cotton Shirt” from the seller Taktik Store via Trendyol. I received the product on Saturday, October 4th, and upon inspection, I noticed a defect on the sleeve cuff (manufacturing flaw). I immediately submitted a replacement request to the seller...

Dear Sir/Madam, I am writing to file a complaint regarding my recent purchase from Trendyol. I ordered two iPad cases and one Realme 12+ 5G phone case. However, only the Realme phone case was delivered. The two iPad cases were never included in the package. Additionally, one day after my purchase, I...

On 11.09.2025, I placed an order through Trendyol Go from Burger King with order number #10501002363 for the “2 Big King Deal.” However, my order was delivered incomplete, with only one Big King burger included. This is the second time this has happened to me, and I am left disappointed each time. W...

I purchased a Citiüx Premix brand combi boiler through Trendyol, but the flue elbow that should have been included in the package was missing. I contacted Trendyol customer service regarding the missing part, and they told me I would receive a response within 3 days, but it has been about a week and...

On July 16, 2025, I placed an order on Trendyol from the store named Harput Concept for 250 ml of Zamzam water (48 pieces, one size) and paid a total of ₺794. However, the wrong product was sent to me twice. For the second incorrect delivery, I refused the package at the door, and it was returned. M...

Dear Trendyol Support, I received the wrong item for my order. I have returned and requested a refund, but I have not received any update. In addition, your customer support is not responding. I have tried the Trendyol chat support multiple times, but it never connects, even after waiting for 30 min...

On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only...

Through Trendyol, I placed order number 10372862488 from the Sekutuning store, purchasing 4 neck pillows and 4 seatbelt pads for a total of ₺559.98. However, I only received 2 neck pillows and 2 seatbelt pads—essentially just 1 product set. The value of the missing items is ₺279.99. I have a video r...

I ordered a product called “Ashwagandha Capsules” from Trendyol, but the seller sent me only two empty boxes. When I checked the seller’s profile, I saw that at least two other people had experienced the same issue. Although I didn’t check the product immediately, I later reported the situation to T...

I ordered Bioderma face wash from Trendyol, and what I got made me really doubt the platform's quality control. The package arrived with the product clearly opened during transit, and to my surprise, there was no protective seal on the bottle itself. It was clear from the outset that this was not an...

We were excited when Trendyol launched its international services, but unfortunately, sellers are sending defective products or items with strange cuts and sizes that don't match the standards. Most of the time, dealing with returns is not feasible. This time, we ordered three DeFacto shorts, which ...

The table and chair set I ordered from Trendyol arrived in very poor condition. During assembly, we noticed numerous flaws and defects. The legs of the chairs are uneven, and screws fall out on their own even after proper installation. It’s clear that no proper quality check was done before the prod...

I ordered a thermos from Trendyol, but it arrived scratched and crushed. They told me they could only offer a refund, but the same thermos is no longer available at the price I originally paid—it has become more expensive. I checked the website again, and the price had increased significantly within...

On May 13, 2025, I purchased a pair of Palmia Jewelry Accessories Baguette Diamond White Silver Earrings from Trendyol. As shown in the photos I’ve attached, the product description clearly stated that it was made of 925 sterling silver. When the product arrived, I opened the package in front of the...

On March 17, I placed an order on Trendyol with the order number 10074926965, and I received it on March 24. Upon checking the package, I realized that the seller, Bargello, had sent an incomplete product. So, I submitted a return request on Tuesday, March 25. On March 27, I was informed that a repl...