Xolvie Resolution Specialist21 Ocak 2026 07:43
If your Trendyol refund hasn’t appeared after a return, first check the return status in your account to confirm the item was received and approved, as refunds are only triggered after warehouse confirmation.
Bank and card refunds can take several business days after approval, especially for international cards or installment payments.
If the return shows completed but no refund was issued, contact Trendyol support through the app or website with the order number, return code, and delivery confirmation so they can trace the payment.
If support stays unresponsive, file your complaint on Xolvie to bring attention to the issue.
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