Refund hasn’t shown up after returning through Trendyol, what’s the step?

I placed an online order on Trendyol in the UAE and paid the amount of 31.51 AED by debit card. I cancelled this order on Friday, March 6, and was informed that the refund would be made within their stated waiting period of 10 days. Despite this, more than two weeks have passed since my cancellation...

On 23 November 2025, I tried to purchase a watch from Trendyol Market three separate times, but each transaction failed on your system. Despite the failures, the total amount of SAR 2,918.38 was deducted from my account at Alahli Bank in Saudi Arabia. Since then, I have contacted Trendyol customer s...

I ordered an AB electric kettle, stainless steel, 2 litres, 1500 watts, with a 2-year warranty via Trendyol on 2 December. When I received the product on 2 December, I saw that it was damaged, so I immediately created a return request the same day. The product was picked up from me by the Logistiq s...

On November 6, 2025, I ordered two Xiaomi Redmi Buds 6 Pro Bluetooth noise-cancelling earphones (Xiaomi Türkiye guaranteed) from the Trendyol app—order number 10662298996 in purple and order number 10662784914 in white, one for my spouse and one for myself. After the products arrived, we opened the ...

I purchased a Samsung tablet from a seller under Trendyol’s guarantee. Since the size was too large, I wanted to return it, but my return request was rejected. When the product was sent back to me, it arrived broken and missing its cable. The issue with the Samsung tablet dragged on for a month. I c...

I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...

On October 12, I purchased a Yoyko brand highchair through Trendyol (Order No: 10589122328, Seller: Bebemango, Amount: ₺999.49). The tray of the product is loose, the plastic is low-quality and deformed, and my baby does not fit into it. My return request was rejected twice, with the reasons stated ...

I ordered from Trendyol (Touché brand) on October 2 and issued a return on October 3 for three items, one of which was damaged. The return was shipped on October 4, and I received the delivery confirmation on October 7. However, I only received a refund for one item, and the refunds for the other tw...

On July 23, 2025, I placed an order on Trendyol for the Vavello Aura bedroom set. The product was delivered both significantly delayed and incomplete. Since the items were missing, I requested a return. Additionally, Trendyol created a supply package to complete the missing parts, but this package w...

On October 13, 2025, I ordered a DJI Mini 5 Pro drone through Trendyol. Since the product descriptions were insufficient, I went ahead with the purchase. After receiving the product, I opened the box but did not activate the drone. When I realized it was a 36-minute model, I returned it on October 1...

I purchased an Osmo Action 3 ST Combo with serial number 5S4XM190006B7S from Trendyol, with delivery number 9120809349. After some time, the power button and charging socket developed issues. On September 22, 2025, I sent the product to the Istanbul DJI Service Center under warranty. On October 8, 2...

On October 15, I purchased a Pirantech CB-107C multifunctional steam cleaner for ₺5,049 through Trendyol (Order No: 7280027043277964). The product arrived on October 17, and I tested it on October 18. However, when I used it on different surfaces such as tiles, laminate, and the shower cabin, it lef...

On September 11, 2025, I purchased a faucet head from a seller on Trendyol. Since the product images included a photo of my own faucet, I trusted it and placed the order, but the product did not fit my faucet. I returned it the same day, explaining that the seller’s photos were misleading and falsel...

I returned a product I purchased from Trendyol because it was defective. The return was processed under Trendyol’s standard return policy, and on October 4, 2025, I was informed that the refund of ₺8,299 would be credited to my Axess credit card (last four digits: 2724). However, several days have p...

On January 17, 2025, I purchased a red chiffon belted dress from the seller “By Melis Butik” on Trendyol. I tried the product at home and, realizing that the size didn’t fit, returned it the same day. However, Trendyol rejected my return request, claiming that the seller stated the product had been ...

I returned the Elle brand flats I purchased with my Trendyol order number 10491764277 because the size didn’t fit, but I haven’t received my refund for about a month. During this time, I contacted Trendyol customer service 5–6 times and received different information each time. In my first call, I w...

I purchased the Bestway Hydraforce SUP paddle board from the seller frocx on Trendyol with order number 10436783059. After receiving the product, my children used it briefly in the pool during the first use. On the second use, when we took it to the sea, the product burst at the seams. In total, we ...

I sold a women’s hair accessory on Trendyol and shipped it completely intact and without any missing parts. However, when the item was returned to me via PTT Cargo, the packaging was incomplete and the product was broken. Immediately after receiving it, I contacted Trendyol customer service and requ...

I purchased a dress from the seller Kikiriki on Trendyol. The item was never opened or used, and I returned it immediately. However, the seller rejected my return twice with the excuse that it was “not suitable for resale” and sent the product back to me.I reported this issue to Trendyol Customer Se...

We purchased a Philips vacuum cleaner, and it arrived defective. We returned the product, but they sent it back claiming we had used it. We explained that it was impossible to know it was defective without trying it, and it had only been used once for testing. We requested a refund, but they said we...

On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only...

I returned two items to Trendyol, and the app stated that the refund was completed. However, the refund amount of 341.28 SAR has not been credited to my bank card to this day. When I contacted customer service, they refused to provide an official refund confirmation or a valid reference number (ARN)...

I placed an order through Trendyol from a seller named Vesantia. When the product arrived, I tried it on and realized it didn’t fit. Without using it at all, I carefully packaged the item and initiated a return. I even took detailed photos beforehand to document its unused condition. However, the se...