Trendyol customer service never answers, how can I escalate my issue?

I placed an order on Trendyol from the seller Bargello, and although the system shows that my order was delivered on 02 April 2026, I have not received the product. The order number for this purchase is 10327989898, and the delivery address was As Suwis Street. There was no delivery to me personally...

I ordered 5 sets of Quatex baseball hats (each set containing one beige and one black hat) on 19.03 through Trendyol under order number 10336195934, but I only received 1 set instead of the 5 sets I paid for. There were no problems with the delivery itself, but the order arrived incomplete. I contac...

My name is Roida T*** T*** and I am writing regarding my Trendyol order number 10353820066. I would like to report the extremely rude and disrespectful behaviour of the courier who handled my delivery on the evening of 31 March 2026. At 17:56 the courier called me, but I could not answer as I was ou...

I purchased a Philips robot vacuum through Trendyol, and my order number is #10748616053. Since the day I received it, instead of properly cleaning my home, the robot vacuum has been releasing the dirt and dust from its dustbin back onto the floor and spreading debris around the house. As a result, ...

I am writing to file a complaint regarding my return with number 10868320961. I handed this item to the courier together with two other returns, and all three were accepted by the courier. However, this particular item was later rejected on the basis that it did not reach the seller, according to Tr...

I placed an order with Trendyol with the order number 10650544923 to be delivered to Kalamata, Greece. On 16 January 2026, the courier called me and informed me that they had lost my order. Despite this, the order status in the system is marked as “could not be delivered,” and I have no clear option...

I purchased a TP-Link TD-W9960 modem in Kurtalan, Siirt, and starting from around 21–27 December I noticed that the device is very slow, has a very weak performance and gets excessively hot during use. The modem does not provide a stable and sufficient internet experience and the overheating worries...

I bought a Casio LTP-V005D-4B2UDF women’s wristwatch on Trendyol from the Trendyol seller. It says in parentheses that it has a 2-year warranty. The product arrived, and there was no warranty certificate in the box. There was a QR code on the box; when I scanned it, it led me to the website. When I ...

The skirt set made of wrinkle-effect fabric that I purchased from the Lovely store on Trendyol experienced color fading despite my carefully following all washing instructions. I wore the product only three times after purchasing it, and although I washed it just once at the lowest temperature and s...

I would like to report a serious issue regarding the product I received and the misleading advertisement associated with it. I purchased the Clarins “XXL Wonder Volume Mascara & Eye Set” on Trendyol. Although the product images clearly showed full-size items, the product delivered to me turned out t...

The products I purchased through Trendyol were delivered to me on November 8th. I informed Trendyol that I was experiencing problems with the products and wanted to return them. Customer service representatives had previously assisted me by providing a return code when I missed the return deadline, ...

I purchased a dual-monitor computer from the seller Atom Bilişim on Trendyol. When the product arrived, the required DVI converter needed to use the computer with two monitors was missing from the box. I immediately tried to contact the seller via Trendyol, phone, and WhatsApp, but I received almost...

On 11.11.2025, I ordered a Tonny Black children’s thermal-soled shoe through Trendyol. After experiencing yet another Sürat Kargo issue—as I had previously complained about—my order was cancelled by Trendyol on 21.11.2025 around 10:00 without my approval or consent. My order number is 9938837148. Wh...

I ordered Gurvita’s lamb marrow bone broth, which is a jelly-like product, through Trendyol on November 11th, and it arrived on November 15th. When I opened the package, I found that the bottles were leaking, the product had spilled, and it was completely unusable. I contacted both Trendyol and the ...

I placed an order with Mila Giyim via Trendyol, order number 10692239423. My order was held in transit for three days and was automatically canceled today (November 19, 2025) without any notification. My package was supposed to be delivered to my address yet they claimed it could not be delivered, e...

On November 1, I ordered muslin cloths and rosary gift products through Trendyol under order number #10637298359. Although my order appears as “delivered,” the items never reached me. The courier obtained the delivery code by calling me remotely and marked the order as delivered without bringing the...

On 11/11/2025, I purchased a Samsung 65" QLED TV for ₺37,683 during the 11/11 sale on Trendyol, with order number 10685041188. However, without any notification, I saw that the product had been canceled with the note “out of stock” when I checked my orders. Yet the same product was listed again by t...

On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has app...

The Samsung Galaxy A06 phone I purchased on July 23 through Trendyol has been constantly freezing and lagging since the day I bought it. Even though there are almost no apps installed, the device sometimes freezes completely—either before unlocking the screen or right after unlocking—and becomes unu...

The Volta SE-03 Electric Scooter Moped in Orange, which I purchased through Trendyol under order number 10147559019, has been defective since the day it was delivered. The product has been malfunctioning for seven months, and my issue has still not been resolved during this time. Although the produc...

On November 1, 2025, I ordered a 5-liter Tetik dishwashing detergent from Trendyol (Order No: 10634302243). However, my order was canceled without any explanation. The product was supposed to be delivered to my address. When I contacted Trendyol customer service about the issue, no assistance was pr...

On November 2, 2025, I placed an order for a Philips coffee machine through Trendyol (Order No: 10649558799). However, on November 3, 2025, my order was canceled without my consent on the grounds of a pricing error. When I contacted customer service, they stated that the cancellation was due to inco...