Stradivarius customer support isn’t responding to my emails, what should I do?

On September 18, 2025, I placed an order for pants and a bodysuit on Stradivarius’s website (Order No: 5025*****66), with delivery address in Burhaniye, Balikesir, and paid ₺2,680 by credit card. At the time of purchase, the estimated delivery time was stated as 3 business days, yet to this day my p...

My order has still not been delivered, and I cannot reach customer service no matter what I try. I have been trying to connect to the Çamlık support line for over a month, but there is no solution and not even a phone number to call. It is unbelievable that a brand like Stradivarius has such poor se...

On June 26, 2025, I purchased 5 items from Stradivarius and was unexpectedly charged an additional 59.95₺ for next-day delivery, despite not selecting this option during checkout. If this charge was applied, I expect the delivery to be completed on time. However, not only was my order not delivered ...

On June 26, 2025, I placed an order on Stradivarius and purchased three items under order number 5030*****69. While two of the products were delivered without issue, the pants I ordered at the same time never arrived. I checked the shipment weight, and it’s clear that the missing item was not includ...

On June 2025, I ordered a skirt from Stradivarius through your online platform. When my order arrived, I was shocked to find that the product was both defective and still had a security alarm attached. This situation is completely unacceptable from a brand of your scale and reputation. I immediatel...

I placed two separate orders from Stradivarius on different dates and both orders were combined and sent in a single shipment. However, when I opened the package, I realized that one of my items was missing. I am extremely disappointed that such an issue occurred despite completing full payment for ...

I ordered a pair of jeans from Stradivarius, but the product arrived defective. I requested a refund, and they claimed to have sent me an email with the details, but I never received it. I’ve been trying to contact customer service for two weeks, but I haven’t been able to reach a representative, an...

I purchased a pair of boots from Stradivarius, but the wrong size was delivered. I returned the item with the return code 3003578445, but it has been two weeks, and I still haven’t received my refund. To make matters worse, I have been trying to contact customer service for the past three days, but...

I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missing, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...

I placed an order with Stradivarius on November 28th, looking forward to a seamless shopping experience. Unfortunately, my order arrived two weeks late, and to add to the frustration, several items were missing, and one jumper came damaged. I quickly attempted to get in touch with their customer ser...

For some time, I was a devoted client of Stradivarius, but lately my experience has caused me to regret every purchase. Nearly two months ago, I returned a pair of boots using all the correct procedures. I first got an email declaring my refund in process. Weeks passed without any indication of the ...

On 02/10/24, I ordered from Stradivarius expecting it to come on schedule. I was informed of a delay a week later; the tracker showed just "preparing for shipment." When I contacted customer service, the phone line was dead. The online chat was annoying; it kept sending me to the courier for updates...

I am incredibly frustrated with Stradivarius for choosing to work with Scotty as their delivery service. I've been waiting for my package for four days, and every day, they falsely update the status saying they "couldn’t find my address." This is simply untrue, as I’ve been home waiting each day. On...

Stradivarius customer service is a joke. I feel like I'm stuck in a never-ending loop whenever I try to reach them. It's always the same story: hours on hold, and when I finally get through, I'm greeted by two reps either S**** or A***. It's like they're the only two people working there! They're so...

I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either...

I reached out to Stradivarius about my missing package that was shipped by Hepsijet, and asked them to send it again. Here is my order number: 50218240779. I placed the order on April 9th, and it's still nowhere to be found. Despite their promise to follow up, they have not reached out to me. I kind...

I have never seen a company as careless and indifferent to its customers as the staff at Stradivarius. The customer representatives show no concern for customer satisfaction. After buying a product that was barely a week old and too big, I went to the store to return it. Despite having a slip with a...

I ordered 7 items from Stradivarius. I received 5 pieces in one box. Upon checking the email invoice, the remaining 2 items were supposed to be included in the same package, but they were missing. I tried to contact them multiple times, but due to the absence of a contact number, it took me two week...

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The November discount products I purchased from Stradivarius were returned to the company by UPS Turkey without being delivered to my address. And it got returned. This situation, which happened during the November discount period, leaves a question mark in one's mind. In the end, there is customer ...

Stradivarius is a regrettable choice; spend your money on better brands. I purchased an item from Stradivarius on November 23, 2023, and it still hasn't arrived. Today is December 14, 2023 – how is this even possible? I expect it to reach me by the end of today somehow; this delay is absurd, almost ...

I've been dealing with a hassle from Stradivarius – ordered 11 items online, returned 10, but surprise, surprise, the email I got says they refunded only 9 items. Classic. Been shouting into the void on all platforms, trying to reach a customer rep, but it's like talking to a brick wall. Here are th...

On November 15, 2023, I bought a coat from the Stradivarius store in İzmir Gaziemir Optimum Mall. I've been using it for two weeks, and there is excessive pilling on the sleeves and front. I've been trying to reach customer service, but I haven't been successful. I even wrote to the WhatsApp line, b...

I placed an order on November 27, 2023, and it's been two weeks with no sign of shipment. When inquiring about the delay, they promptly ask for the order number and assure shipment without thoroughly investigating. This is my first order, and I never anticipated such a problem, especially for a bot ...

The order I gave on November 24th has still not been delivered to me. There is no such service as Stradivarius customer service. There is no response from any of the communication channels posted there. There is no one we can talk to and tell our troubles to. Artificial intelligence keeps writing th...

On November 23, despite the rush, after receiving a seamless confirmation email that my order of three items had been successfully placed on the site, I unexpectedly received an email stating that a return request, which I did not initiate, had been accepted. My yet-to-arrive products were canceled ...