On June 26, 2025, I purchased 5 items from Stradivarius and was unexpectedly charged an additional 59.95₺ for next-day delivery, despite not selecting this option during checkout. If this charge was applied, I expect the delivery to be completed on time. However, not only was my order not delivered the next day, but as of today—the 8th day—it still shows as “in transit.”
I contacted your live chat and WhatsApp support multiple times, but only received automated replies from an AI assistant claiming I would be connected to a representative. Unfortunately, no real support was ever provided. There is no other way to reach a responsible person, which is unacceptable for a global brand like Stradivarius.
This delay has caused both financial and emotional frustration, and I now demand either immediate delivery of my order or a full refund of the product and shipping fee.
I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missing, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...
On September 18, 2025, I placed an order for pants and a bodysuit on Stradivarius’s website (Order No: 5025*****66), with delivery address in Burhaniye, Balikesir, and paid ₺2,680 by credit card. At the time of purchase, the estimated delivery time was stated as 3 business days, yet to this day my p...
On October 2, I placed an online order from Stradivarius’s website worth approximately $220 (Order No: 502653008). The order was supposed to be delivered to my address in Istanbul, but it never arrived, even though the promised delivery date has long passed. There has been no communication or updat...
I ordered something from Stradivarius on November 29, 2024, and I’m still waiting for my package to arrive. Stradivarius's mobile site indicates that the order was “delivered,” but I have yet to receive anything. The shipping company, Aras Kargo, asserts that there is no record of such a package in ...
On November 27, 2025, I placed an order from the Stradivarius online store for 7 items totaling $188. Despite the order page showing an estimated delivery date of December 8–10, it was already December 11, and I still could not track the shipment using the provided tracking number. When I contacted...
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