I cannot access my KuCoin account from my new phone. Even though both my old and new phones are Android devices, when I try to log in through the app, the system indicates that my account is registered to my old phone and does not recognize my new device. As a result, I am currently completely locke...
I am writing to report a serious problem with a TON deposit I made to my KuCoin account, which has still not been properly credited. Today, I deposited a total of 10 TON to KuCoin by going to the deposit page, searching for TON in the main section, copying the deposit address shown there, and then s...
On December 26, 2025, I initiated a withdrawal of $46,000 USD from my Kucoin.tr account to my bank account, which is registered in my name. Although the app shows that the transaction is “completed,” the money has not arrived in my bank account even after a long time. When I contacted the Kucoin.tr...
Yesterday, I deposited $700 USD into my Kucoin TR account from my own bank account. Today, when I tried to withdraw this same amount back to the same bank account, I was unable to do so. Instead, the system is requesting multiple additional documents, including an ECDD form, proof of income, and a d...
Due to a system error on my Kucoin account, a deposit of 6,000 USDT that does not belong to me was credited to my account. Even though this situation is completely outside of my control, my ability to withdraw funds from my account has been suspended. On November 18, 2025, I attempted to withdraw ap...
I cannot withdraw from my KuCoin account, and I cannot reach support. I still do not know why my account keeps having this issue all the time. Please help, because this has been happening for over two years now. I really do not know what else to do, and I am asking if you can help me out, please.
On October 23, 2025, I deposited 223.50 USD from my KuCoin account into a website called jzsgkw.com (Mall Task Place). For the past three days, I have been performing investments and completing tasks on the platform. I have completed a total of 20 tasks, and my current account balance shows 1912 USD...
After the Bitcoin drop on October 11, 2025, I suffered a significant loss on my Ada3L token, which was worth $3,500 in my KuCoin account. At that time, ADA fell from $0.80 to $0.26. Ada3L dropped from 0.00058 to 0.000058, losing ten times its value. However, even though ADA quickly recovered back t...
On September 30, 2025, at approximately 00:15, I accidentally deleted my existing web wallet while creating a new wallet on my KuCoin account. As a result of that action, the entire USDT balance (~ 5,600 TRY) that was in my wallet under the Solana network went to zero, and I didn’t receive any error...
In 2023, I added approximately 5,000 TRY in funds to my account through the KuCoin app. However, when I log in to my account now, my balance appears as 0. I’ve also tried from different devices, but the result remains the same. My registered email addresses are c*@gmail.com** and ot*@gmail.com**. I...
I cannot log in to my KuCoin account because the verification code is being sent to my old phone number. I want to update my phone number, but the system does not allow it, and as a result, I cannot access my account. This issue has been going on for one month, and since there is no Turkish-language...
When I logged into my KuCoin account in 2025, I noticed that the 109 USDT balance in my spot wallet was missing. I did not perform any transactions such as transfers, trading, or withdrawals, and I also did not observe any suspicious activity in my account. My account details are as follows: Userna...
In my Kcex account, I currently hold a balance of 5778.4834 STAMP, which still appears correctly in the app. However, for the past one day, the price information has disappeared from the screen, making it impossible to monitor the value of my holdings. I have not made any transactions that could ca...
On my Binance TR account, I transferred 200 XRP to my Kucoin account, carefully entering the correct wallet address and tag information. Binance TR confirmed that the transaction was successfully completed, and I have the transaction ID available. However, even though 24 hours have passed, the XRP ...
I lost my money on KuCoin and couldn't get it back. The platform didn't help me at all with my problem. They don't seem to help or give a clear answer if there's a problem with your account or money. I wouldn't recommend using it because I had a bad experience and felt let down by their service.
On 23.07.2025, I attempted to make a withdrawal from my Kucoin TR account, but the system showed that withdrawals were suspended. I promptly submitted all the required documents, including my bank statement, e-CDD form, and proof of residence, without missing any details. Despite this, more than 80...
On 26.07.2025, I initiated a ₺472,000 withdrawal from my Kucoin account (customer number: 248494077) to my TEB Karaman branch bank account, but after 14 days the transaction is still suspended with no progress. I contacted customer support through both live chat and email, and while I promptly submi...
I invested funds in my Kucoin account, but after a password change a 24-hour withdrawal restriction was applied. It has now been more than 150 hours and the block is still active. I have already submitted all the requested documents and repeatedly contacted support by email, yet the restriction has ...
On 07/05/2025, I transferred my hard coins—delisted by Binance—over to my KuCoin wallet using the KAVA network (wallet: kava10rndgkgwf6tv5zh7czn279rgcsppnmhlnvxv6z). The transaction ID is b678c05c927ae5770f79c14c1250a2cc0431aeee08595f382eef******, and the operation appeared to process successfully o...
I invested in H2O Coin through the KuCoin exchange as a long-term holding, only to find out later that the token had been delisted without any notice. Normally, when a coin is delisted on a major exchange, users are at least given the option to withdraw or transfer their assets to another platform. ...
KuCoin has been a complete disappointment. After I opened a P2P trading account, they suddenly froze $200 (₺ equivalent) in my balance without any pro...
Yesterday, I transferred 19 SOL from my Phantom cold wallet to my KuCoin account. Today, when I tried to log in, I discovered that my KuCoin account h...
I am a KuCoin account holder, and I am extremely frustrated with what has happened to my investment. I deposited ₺500,000 into my account. After purchasing USDT in January, my balance’s TL equivalent dropped drastically to ₺350,000. It is absolutely impossible for such massive losses to occur solel...
I deposited money into my KuCoin account, but I deeply regret doing so—because I can’t get it back. I attempted to initiate a withdrawal, but nothing has gone through. They just keep saying, “Wait for an email,” with no timeline or real update. Trying to make a trade in the meantime is equally frus...