On June 2025, I ordered a skirt from Stradivarius through your online platform. When my order arrived, I was shocked to find that the product was both defective and still had a security alarm attached. This situation is completely unacceptable from a brand of your scale and reputation.
I immediately contacted your customer service team. Unfortunately, they responded only after an hour and dismissed my return request without any explanation or solution. I expected much better customer care and accountability.
This experience has caused me frustration and wasted my time. I demand either a replacement product free from defects and alarms or a full refund for this faulty item.
Please take responsibility and resolve this issue within 14 days.
On June 26, 2025, I placed an order on Stradivarius and purchased three items under order number 5030*****69. While two of the products were delivered without issue, the pants I ordered at the same time never arrived. I checked the shipment weight, and it’s clear that the missing item was not includ...
I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missing, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...
I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...
I ordered a pair of jeans from Stradivarius, but the product arrived defective. I requested a refund, and they claimed to have sent me an email with the details, but I never received it. I’ve been trying to contact customer service for two weeks, but I haven’t been able to reach a representative, an...
On my recent Stradivarius purchase, the delivery could not be completed because I was not at home. However, when the courier was supposed to contact me, I received no call or message. I proactively called customer support and clearly requested that my package be left at the door since I was temporar...
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