I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either. Customer service has been promising to look into the issue for a month now, but there is still no solution. I cannot return the product either, as customer service says they cannot cancel it because it hasn't been delivered. I have received neither the product nor a refund. I cannot even find someone to resolve the issue. They also mockingly suggest that I use my consumer rights. Such a well-established company is disappointing its customers with its lack of follow-up and interest after the sale.
I ordered something from Stradivarius on November 29, 2024, and I’m still waiting for my package to arrive. Stradivarius's mobile site indicates that the order was “delivered,” but I have yet to receive anything. The shipping company, Aras Kargo, asserts that there is no record of such a package in ...
On 02/10/24, I ordered from Stradivarius expecting it to come on schedule. I was informed of a delay a week later; the tracker showed just "preparing for shipment." When I contacted customer service, the phone line was dead. The online chat was annoying; it kept sending me to the courier for updates...
On September 18, 2025, I placed an order for pants and a bodysuit on Stradivarius’s website (Order No: 5025*****66), with delivery address in Burhaniye, Balikesir, and paid ₺2,680 by credit card. At the time of purchase, the estimated delivery time was stated as 3 business days, yet to this day my p...
On October 2, I placed an online order from Stradivarius’s website worth approximately $220 (Order No: 502653008). The order was supposed to be delivered to my address in Istanbul, but it never arrived, even though the promised delivery date has long passed. There has been no communication or updat...
have been facing a frustrating situation with Stradivarius. I placed an order on June 16th, but they haven't sent my products yet. Despite their claims of handing the shipment over to the courier, the courier refuses to accept it. Now, Stradivarius is insisting that the items I ordered, which are st...
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