I placed two separate orders from Stradivarius on different dates and both orders were combined and sent in a single shipment. However, when I opened the package, I realized that one of my items was missing. I am extremely disappointed that such an issue occurred despite completing full payment for all products.
My order number is 5020*****62, and my email address is z*******@gmail.com. I have repeatedly tried to reach out to your customer support, but I have not received any response through any channel. This lack of communication from a global brand like Stradivarius is unacceptable.
As a paying customer, I fulfill my responsibilities, and in return, I expect my orders to be delivered completely and with care. I demand immediate clarification regarding my missing item and either the delivery of the product or a full refund for the missing piece.
On June 26, 2025, I placed an order on Stradivarius and purchased three items under order number 5030*****69. While two of the products were delivered without issue, the pants I ordered at the same time never arrived. I checked the shipment weight, and it’s clear that the missing item was not includ...
I placed an order with Stradivarius on November 28th, looking forward to a seamless shopping experience. Unfortunately, my order arrived two weeks late, and to add to the frustration, several items were missing, and one jumper came damaged. I quickly attempted to get in touch with their customer ser...
I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missing, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...
On October 2, I placed an online order from Stradivarius’s website worth approximately $220 (Order No: 502653008). The order was supposed to be delivered to my address in Istanbul, but it never arrived, even though the promised delivery date has long passed. There has been no communication or updat...
On my recent Stradivarius purchase, the delivery could not be completed because I was not at home. However, when the courier was supposed to contact me, I received no call or message. I proactively called customer support and clearly requested that my package be left at the door since I was temporar...
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