I purchased a ticket for an Istanbul–Tivat flight on August 31 with Air Montenegro through Kiwi.com after being redirect...ed there from Skyscanner. I canceled this ticket through Kiwi.com on July 28, and I was informed that I would receive a refund within 14 days. As of today, nearly a month has pass
While trying to purchase a flight ticket through Skyscanner, I was redirected to the eDreams website. I purchased the ti...cket on July 15, 2026. During the purchase process, I was required to accept an eDreams Prime membership, leaving me with no real choice but to agree to it. Although I canceled my
I rented a car from Argus Car Hire through Skyscanner, with the pickup location at Sabiha Gökçen Airport. When I went to... pick up the car on July 27, 2026, the staff there told me that they wanted to sell me an additional package, even though I had a confirmed reservation and had already paid for the
On August 11, while searching for a flight ticket through Skyscanner, I was redirected to a company called eDreams. The ...total ticket price displayed on the eDreams website was approximately $122, and I approved this amount and completed the payment process. After completing the payment, I checked m
While searching for a round-trip flight from Istanbul to Phuket through Skyscanner on August 9, 2026, I experienced an e...xtremely significant price increase within a very short period of time. When I checked the same route and dates at around 2:28 PM on August 9, the price I saw was approximately $40
I've been searching for Ankara–Bali flights for a while now, and I keep running into the same problem over and over with... tickets listed by different agencies (Trip, Gotogate, Mytrip, Kiwi, etc.) through Skyscanner. I run into this same issue on every device — both on my phone and on my computer. The
I live in Istanbul and purchased my plane ticket through Skyscanner via Gotogate. My flight with Kuwait Airways, schedul...ed for June 18, was canceled by the airline through absolutely no fault of my own, and the transportation service I paid for was never provided at all. For this booking, I used a v
I purchased a ticket through the Skyscanner app via Turna.com for an Ajet flight from Istanbul to Van on July 5, 2026, d...eparting at 6:55 AM. The first price I saw in the app was around $60 per person, but by the end of the payment process, I noticed my credit card had been charged $74 per person. In
I am submitting this complaint to Yatra regarding a serious issue with a hotel reservation payment made through Yatra vi...a Skyscanner for Hotel Nest in Dharamshala. Today at around 8:40 a.m., I made an online UPI payment via Google Pay of ₹5,513 from Dalhousie for a hotel booking at Hotel Nest, Dhara
I am writing regarding my Coimbatore–Shirdi flight booking made via Skyscanner for travel on 31/05/2026, operated by Ind...iGo under PNR G3L84Y. During the original booking on 06/05/2026, I correctly entered all passenger details, including my infant’s date of birth, and paid the full fare for the comp
I purchased a ticket for a June 10 Ankara–Jeddah flight through the agency Gotogate, which I was directed to via the Sky...scanner app. The direct flight I booked was later canceled. Even though there was a direct flight from Ankara to Jeddah that same day at 2:45 PM, they tried to notify me and get my
In January, I purchased a flight ticket for the Edinburgh–Dublin route through Skyscanner and paid $64. Although the pay...ment was successfully processed, I never received my ticket or any flight details. The only information I have is the reservation number 735555810, but I cannot use this number an
I purchased a flight ticket through Skyscanner from the third-party agency Aunt Betty for travel from Canberra to Sydney... and then from Sydney to Doha and on to Samsun Çarşamba on 22 April. The booking was confirmed, and I travelled from Canberra to Sydney on the 22nd to catch my flight, incurring fu
On Sunday, April 12 at 9:58 PM, I booked a flight from Antalya to Seoul through Skyscanner. The payment was processed vi...a MoneyPay/ETS Ersoy, and a total of $1,069 was charged to my card. The airline PNR number appears as 9B6QLH through One Guchub. However, despite the payment being successfully ch
On January 30, 2026, we rented a car for six days at Skopje Airport through Skyscanner, via Vip Cars, from Surprice Rent... a Car. We paid a €1,200 deposit. We returned the vehicle in proper condition, and we were told that our deposit would be refunded within 25 days at the latest. However, even after
While browsing available cars in the Skyscanner app to rent a vehicle from Konya Airport, I came across a serious incons...istency. Some vehicles in the listing are specifically labeled “no deposit required.” However, when I click on one of these vehicles and review the rental terms in detail, I see a
On January 2, 2026, while browsing flight tickets on the Skyscanner website for a Turkish Airlines Trabzon–Istanbul flig...ht dated February 5, 2026, I saw a discounted price of approximately $15 displayed on the screen. However, the moment I clicked on this ticket, the price suddenly increased to arou
I actively use the Skyscanner app both on my iPhone and on my computer. I travel often and regularly plan trips to diffe...rent parts of the world, and I search for flights almost every week for different dates and routes. However, because of an ongoing issue that has been happening for a long time, I
On October 4, 2025, via Skyscanner and using Kiwi.com as the agent, I booked flight ticket number 684597127 for Cambodia... (for October 17). The payment of $919 was made by credit card. On October 6, due to compulsory reasons, I requested a cancellation. My cancellation was accepted with a fee of 30 E
I booked a round-trip flight from Çukurova to Bangkok for November 3, 2025 (departure) and November 11, 2025 (return) th...rough Skyscanner, using Kiwi as the provider. My reservation number is 685664903. I paid approximately $1,321 by credit card. My tickets were sent to me by email, but they do not a
I purchased a flight ticket with booking number 1080-878-949 through GO to Gate for an Etihad Airways flight. I requeste...d a surname correction on my ticket, and I was charged an additional ₺6,000 for the change, which I paid. However, 15 days have passed, and the correction has still not been made.
On October 3, 2025, I purchased a ticket for the Ankara–Baku flight operated by Azel Airlines through the Skyscanner app.... My reservation number was SQERB29J, and I paid ₺8,356 for the ticket. However, when I arrived at the airport, I was informed that my ticket had been canceled without any prior no
On September 17, while searching for a flight from Riga to Helsinki via Skyscanner, we were redirected to the eDreams ap...p to complete our booking. However, even though we never selected or agreed to any Prime (Premium) membership, €99.99 was unauthorizedly charged to our account. This was a complete
On September 8, 2025, at 19:30, I purchased a Turkish Airlines flight ticket through Skyscanner, with the payment proces...sed by Iyzico. However, without my permission or knowledge, my card details were later compromised. On September 11 and 13, 2025, unauthorized charges totaling ₺2,834 were made und
Skyscanner is a prominent global travel metasearch engine and online travel agency. Founded in 2002, the platform was created to simplify the process of finding and comparing travel prices across the internet. The company is currently owned by Trip.com Group, which acquired the brand in 2016.
Skyscanner does not have a publicly available customer service phone number. Additionally, the company does not offer a direct customer support email address. Customers seeking assistance are required to use the online contact form provided in the official Skyscanner Help Center.
Skyscanner operates within the travel and technology industry as a massive search aggregator. It scans data from thousands of airlines, travel agencies, and booking platforms to find the best available deals. Because it functions primarily as a search engine rather than a direct booking agent, users are typically redirected to third-party providers to complete their purchases and manage their reservations.
Overall user sentiment regarding Skyscanner reveals significant frustration directed at the brand's customer service accessibility and its third-party booking partners. When travel disruptions occur, users frequently feel abandoned, as Skyscanner does not intervene in bookings finalized through its external partner network.
If you’ve experienced issues with Skyscanner, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
