I've been dealing with a hassle from Stradivarius – ordered 11 items online, returned 10, but surprise, surprise, the email I got says they refunded only 9 items. Classic. Been shouting into the void on all platforms, trying to reach a customer rep, but it's like talking to a brick wall. Here are the details: Order number 5011*****54, Return number 1030991995, and the missing refund is for the Straight fit vintage jean with reference number 7515/225-I2023. Just want my full refund, sort this out, please!
I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...
I ordered a pair of jeans from Stradivarius, but the product arrived defective. I requested a refund, and they claimed to have sent me an email with the details, but I never received it. I’ve been trying to contact customer service for two weeks, but I haven’t been able to reach a representative, an...
I recently made a purchase from Stradivarius worth over 13,000 TL but they sent me the incorrect item. When I reported the issue, I was directed to a store to complete the return. At the store, they accepted the incorrect item and explained the situation to customer service, assuring me that there w...
On June 26, 2025, I placed an order on Stradivarius and purchased three items under order number 5030*****69. While two of the products were delivered without issue, the pants I ordered at the same time never arrived. I checked the shipment weight, and it’s clear that the missing item was not includ...
I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missing, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...
Comments