The November discount products I purchased from Stradivarius were returned to the company by UPS Turkey without being delivered to my address. And it got returned. This situation, which happened during the November discount period, leaves a question mark in one's mind. In the end, there is customer dissatisfaction here. The company states that the shipping company sent it back for return. And my products are returned without any reason. Moreover, this is not the first time; my friend experienced the same thing before. They keep doing this constantly. If I had a choice, I would never choose UPS. But now I have no choice. I will never prefer Inditex brands because they usually work with UPS. Also, in Stradivarius company, I could only find a contact person in 4-5 days. No matter how many complaints there are, they could only respond via WhatsApp in 4 days. I sent numerous emails. Customer service representative K****** says there's nothing they can do, claiming I'm victimized by you or your shipping company. Beyond customer information, they say cancel the order, take the return; what a wonderful world, now you can sell the products without a discount. You claimed to have a November discount, but your products were not delivered to the customer, dear Stradivarius brand!
The order I gave on November 24th has still not been delivered to me. There is no such service as Stradivarius customer service. There is no response from any of the communication channels posted there. There is no one we can talk to and tell our troubles to. Artificial intelligence keeps writing th...
I placed an order from Stradivarius on July 4, and today is July 23—yet I still haven’t received my package. Neither Stradivarius nor UPS Turkey is taking responsibility for the delay. When I contacted UPS to get an update, I was shocked by their response. They claimed they attempted delivery at 10:...
My order was placed on September 12th, and it is now September 25th, but my order has not yet arrived. The reason for this delay is not only absurd but also hilarious. Stradivarius mistyped my address and phone number, causing the local UPS branch to struggle with delivering my package. Of course, t...
I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either...
Although it is said that the product I ordered from the Stradivarius site will be in my hands on May 10, when I check from the system today, information such as "Sakarya central ss" remote region is given. I do not recommend UPS shipping to anyone. I think it is a shipping company that should defini...
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