The order I gave on November 24th has still not been delivered to me. There is no such service as Stradivarius customer service. There is no response from any of the communication channels posted there. There is no one we can talk to and tell our troubles to. Artificial intelligence keeps writing the same things. I don't know whether the problem is your employees or your system, but I request you to make improvements as soon as possible. As a result of our long-term conversation with UPS and their help, we reached the cargo tracking number and I learned that there was neither my name, address nor number information written on it. Officially, no cargo recipient information has been entered into the system. UPS said I should contact the company in this case. And of course, such a thing does not happen. If I return the product, I cannot return it. I can't return the product because I did not receive any product. You receive the money, but I couldn't receive anything You are the worst company among the Inditex brands. I will never shop online or in store. I definitely wouldn't even pass by the store. My problem is not even the product right now, my grievance is financial. And never having a communication channel. No matter how high quality or poor quality your products are, the fact that you victimize your customers in this way and never get in touch with them makes your company sad in my eyes. I would never want a brand that doesn't value me to make money from me.
The November discount products I purchased from Stradivarius were returned to the company by UPS Turkey without being delivered to my address. And it got returned. This situation, which happened during the November discount period, leaves a question mark in one's mind. In the end, there is customer ...
My order was placed on September 12th, and it is now September 25th, but my order has not yet arrived. The reason for this delay is not only absurd but also hilarious. Stradivarius mistyped my address and phone number, causing the local UPS branch to struggle with delivering my package. Of course, t...
On my recent Stradivarius purchase, the delivery could not be completed because I was not at home. However, when the courier was supposed to contact me, I received no call or message. I proactively called customer support and clearly requested that my package be left at the door since I was temporar...
I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either...
I ordered something from Stradivarius on November 29, 2024, and I’m still waiting for my package to arrive. Stradivarius's mobile site indicates that the order was “delivered,” but I have yet to receive anything. The shipping company, Aras Kargo, asserts that there is no record of such a package in ...
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