Stradivarius customer service is a joke. I feel like I'm stuck in a never-ending loop whenever I try to reach them. It's always the same story: hours on hold, and when I finally get through, I'm greeted by two reps either S**** or A***. It's like they're the only two people working there! They're so unhelpful and it's clear they don't care about their customers. they are not the only brand in the industry right? I can just go shop somewhere else but if they're selling they should be prepared to answer our calls and care about the problems that happen. they don't care about any of this. it's not over when you sell, it only starts!!
For some time, I was a devoted client of Stradivarius, but lately my experience has caused me to regret every purchase. Nearly two months ago, I returned a pair of boots using all the correct procedures. I first got an email declaring my refund in process. Weeks passed without any indication of the ...
On 02/10/24, I ordered from Stradivarius expecting it to come on schedule. I was informed of a delay a week later; the tracker showed just "preparing for shipment." When I contacted customer service, the phone line was dead. The online chat was annoying; it kept sending me to the courier for updates...
I have never seen a company as careless and indifferent to its customers as the staff at Stradivarius. The customer representatives show no concern for customer satisfaction. After buying a product that was barely a week old and too big, I went to the store to return it. Despite having a slip with a...
have been facing a frustrating situation with Stradivarius. I placed an order on June 16th, but they haven't sent my products yet. Despite their claims of handing the shipment over to the courier, the courier refuses to accept it. Now, Stradivarius is insisting that the items I ordered, which are st...
I really can't stand shopping online at Stradivarius. I ordered something, but it never got to me. Not only did Stradivarius not tell me how my order was going, but I later found out that the shipping company, Kargoist, had lost my package and it was now marked as lost. Both Stradivarius and Kargois...
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