Defective Jeans from Stradivarius: Refund Request Ignored and Return Period Ending

Nazlı

Stradivarius

January 22, 2025 3:53 PM39

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Stradivarius customer support isn’t responding to my emails, what should I do?

36 Complaint

Stradivarius hasn’t issued my refund after I returned my shoes. What’s the best way to resolve this with Stradivarius customer service?

29 Complaint

Similar Complaints

Stradivarius Shirt Exchange Denied Despite Visible Discoloration

Melike

Stradivarius

October 18, 2024 12:40 PM53

I recently purchased a Stradivarius shirt with noticeable dark patches, and despite this clear defect, my request for an... exchange was denied. When I sent the shirt in for inspection, I was told it would take two weeks, but I had to constantly follow up myself just to get any update. It felt as if th...

Stradivarius Shirt Exchange Denied Despite Visible Discoloration

Stradivarius Delivered My Order Late With Missing and Damaged Items

Helin

Stradivarius

December 16, 2024 3:45 PM57

I placed an order with Stradivarius on November 28th, looking forward to a seamless shopping experience. Unfortunately, ...my order arrived two weeks late, and to add to the frustration, several items were missing, and one jumper came damaged. I quickly attempted to get in touch with their customer ser...

Missing Item from My Stradivarius Order – No Support or Refund Provided

Cemile

Stradivarius

December 28, 2024 8:31 PM90

I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missi...ng, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...

Stradivarius Delays My Refund for Returned Boots and Ignores Customer Service Requests

Micheal

Stradivarius

October 26, 2024 11:21 AM66

For some time, I was a devoted client of Stradivarius, but lately my experience has caused me to regret every purchase. ...Nearly two months ago, I returned a pair of boots using all the correct procedures. I first got an email declaring my refund in process. Weeks passed without any indication of the ...

I Face Alarmed and Defective Skirt Delivery from Stradivarius

Berfin

Stradivarius

July 2, 2025 7:34 PM44

On June 2025, I ordered a skirt from Stradivarius through your online platform. When my order arrived, I was shocked to ...find that the product was both defective and still had a security alarm attached. This situation is completely unacceptable from a brand of your scale and reputation. I immediatel...