I'm experiencing serious problems with two pairs of jeans I purchased online from Stradivarius about 6 months ago. One o...f the products developed hem shifting, while the other showed excessive fading and stretching. Even though I always washed the items following the exact instructions on the label,
On April 28, 2026 at 20:40 (Turkey time), I received an SMS from my bank in Turkey stating that ₺7,710 had been charged ...to my credit card on the Stradivarius website. I did not make this purchase, did not place any order and have never shared or stored my card details with Stradivarius. My card info
"My issue was resolved shortly after my complaint. Thank you..."
On June 25, 2025, I ordered clothes from Stradivarius and was told that Kol...ay Gelsin would bring them. But my package still hasn't arrived, and it's b
"Thank you"
I placed an order of ₺3,019.00 containing 4 products from Stradivarius, but... when I received it today, one of the products was missing. When I checked
On June 26, 2025, I purchased 5 items from Stradivarius and was unexpectedly charged an additional 59.95₺ for next-day d...elivery, despite not selecting this option during checkout. If this charge was applied, I expect the delivery to be completed on time. However, not only was my order not delivered
On my recent Stradivarius purchase, the delivery could not be completed because I was not at home. However, when the cou...rier was supposed to contact me, I received no call or message. I proactively called customer support and clearly requested that my package be left at the door since I was temporar
On June 26, 2025, I placed an order on Stradivarius and purchased three items under order number 5030*****69. While two ...of the products were delivered without issue, the pants I ordered at the same time never arrived. I checked the shipment weight, and it’s clear that the missing item was not includ
I placed two separate orders from Stradivarius on different dates and both orders were combined and sent in a single shi...pment. However, when I opened the package, I realized that one of my items was missing. I am extremely disappointed that such an issue occurred despite completing full payment for
I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missi...ng, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor
I ordered something from Stradivarius on November 29, 2024, and I’m still waiting for my package to arrive. Stradivarius...'s mobile site indicates that the order was “delivered,” but I have yet to receive anything. The shipping company, Aras Kargo, asserts that there is no record of such a package in
I placed an order with Stradivarius on November 28th, looking forward to a seamless shopping experience. Unfortunately, ...my order arrived two weeks late, and to add to the frustration, several items were missing, and one jumper came damaged. I quickly attempted to get in touch with their customer ser
On 02/10/24, I ordered from Stradivarius expecting it to come on schedule. I was informed of a delay a week later; the t...racker showed just "preparing for shipment." When I contacted customer service, the phone line was dead. The online chat was annoying; it kept sending me to the courier for updates
I am incredibly frustrated with Stradivarius for choosing to work with Scotty as their delivery service. I've been waiti...ng for my package for four days, and every day, they falsely update the status saying they "couldn’t find my address." This is simply untrue, as I’ve been home waiting each day. On
I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been... delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either
Stradivarius Türkiye 50147601424 came to me wrongly ı mean The product I received is not the same as the order I placed..... I talked with Betül Hanım from customer service and stated that my leg is broken and I can't come for the return of the product, the product is either from the address or a refun
I reached out to Stradivarius about my missing package that was shipped by Hepsijet, and asked them to send it again. He...re is my order number: 50218240779. I placed the order on April 9th, and it's still nowhere to be found. Despite their promise to follow up, they have not reached out to me. I kind
I ordered a ₺2000 gift certificate from the Stradivarius website on 01.01.2024. Order No: 50124257960. I have not yet re...ceived the order confirmation email, and the gift card has not been sent to my friend. Is it normal to wait this long for an online product to be sent? Note: I can't view my order
I ordered 7 items from Stradivarius. I received 5 pieces in one box. Upon checking the email invoice, the remaining 2 it...ems were supposed to be included in the same package, but they were missing. I tried to contact them multiple times, but due to the absence of a contact number, it took me two week
I recently purchased a jacket from the Stradivarius website. When attempting to make the payment using my Garanti Bank c...redit card with a Troy card, I encountered an unexpected roadblock—their system wouldn't accept it. How is it possible that a card we use for domestic transactions is limited to ac
The November discount products I purchased from Stradivarius were returned to the company by UPS Turkey without being de...livered to my address. And it got returned. This situation, which happened during the November discount period, leaves a question mark in one's mind. In the end, there is customer
Stradivarius is a regrettable choice; spend your money on better brands. I purchased an item from Stradivarius on Novemb...er 23, 2023, and it still hasn't arrived. Today is December 14, 2023 – how is this even possible? I expect it to reach me by the end of today somehow; this delay is absurd, almost
I placed an order on November 27, 2023, and it's been two weeks with no sign of shipment. When inquiring about the delay..., they promptly ask for the order number and assure shipment without thoroughly investigating. This is my first order, and I never anticipated such a problem, especially for a bot
The order I gave on November 24th has still not been delivered to me. There is no such service as Stradivarius customer ...service. There is no response from any of the communication channels posted there. There is no one we can talk to and tell our troubles to. Artificial intelligence keeps writing th
The product I bought from the Stradivarius brand during the November discounts has been showing as "in supply" since Nov...ember 23. In a conversation with customer service on December 8, 2023, they told me the product is still in the supply stage, and they can't share any other information. I pointed
