Stradivarius charged me for shipping even though I qualified for free shipping. How can I resolve it?

If Stradivarius charged you for shipping despite qualifying for free shipping, first double-check the order details in your Stradivarius account to confirm that your purchase met the free shipping threshold, as specified on their website.

Next, contact Stradivarius customer service through the “Contact Us” section on their site. Select “Shipping Issues” as the topic and include your order number along with details of the shipping charge. Mention that your order should have qualified for free shipping based on the promotion, and attach a screenshot of the order summary showing the items and total amount.

If the issue remains unresolved, consider following up with your bank to dispute the shipping charge if you’re not refunded within a reasonable timeframe.

If you think you can propose better solutions to the question presented, we encourage you to offer your opinions or submit your complaints free of charge.