On April 28, 2026 at 20:40 (Turkey time), I received an SMS from my bank in Turkey stating that ₺7,710 had been charged to my credit card on the Stradivarius website. I did not make this purchase, did not place any order and have never shared or stored my card details with Stradivarius. My card information was clearly stolen and used fraudulently through your payment system. I immediately contacted Stradivarius customer service and explained that the order was not mine and that my card had been used without my permission. The only response I received was, “Resolve it through legal channels.” No order cancellation, no shipment hold, no refund and no internal investigation were offered. This attitude is completely unacceptable towards a clear fraud victim. The underlying problem is the lack of effective cardholder verification on your website (such as properly enforced 3D Secure and fraud checks), which allowed my stolen card to be used without any real obstacle. The weakness of your payment security directly enabled this fraudulent transaction. I demand the immediate cancellation of the fraudulent order corresponding to the ₺7,710 transaction, an urgent halt of any shipment or delivery process, and a full refund of ₺7,710 to my credit card without waiting for the bank’s chargeback to conclude. I also request written confirmation by email stating that the order has been cancelled and the refund has been processed, including the relevant order and transaction references. In addition, I expect Stradivarius to share the delivery address, IP address and any contact details used by the fraudster with me and, where legally possible, with the competent authorities to support any investigation. I also request that you urgently review and strengthen payment security measures for customers in Turkey so that similar fraud cannot occur again. I have already blocked my card with my bank and filed a formal chargeback. However, the bank’s process is slow and the fraudulent order may be shipped in the meantime. If Stradivarius does not act swiftly on its own initiative, I will proceed with formal complaints to the Turkish Consumer Arbitration Committee and the Public Prosecutor’s Office under Consumer Protection Law No. 6502.
On 22 December I placed an order via the Stradivarius mobile application and paid a total of₺ 6,360. On the same day I cancelled this order through the application, the products were never shipped and nothing was delivered to me. However, despite the cancellation being made on the same day, the amou...
I made an online purchase from Stradivarius with order number 5026*48. I canceled the order six days ago, but I still haven’t received my refund. When I contacted customer service, I was told that I would need to wait 14 days for the refund to be processed. I paid with a bank card, and I find it un...
I have never had any booking or affiliation with Booking.com, yet on my credit card, a charge of ₺24,648.91 was made without my knowledge or authorization. I immediately closed all my cards and contacted the bank to file a dispute. After that, I tried to reach Booking.com to report the fraudulent t...
I recently received an online order from Stradivarius, which included a jacket, and I was extremely disappointed with the way the package was delivered. The package arrived today in Istanbul, Türkiye, and it was open and not properly sealed. This careless and unprofessional packaging raised serious ...
I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...
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