Stradivarius isn’t honoring a discount code I applied, what should I do?

If Stradivarius isn’t honoring a discount code you applied, first review the terms on their website to confirm the code is still valid and meets any conditions, like minimum spend requirements, product exclusions, or expiration dates.

If the code should still be valid, go to the “Contact Us” section on the Stradivarius website and fill out the form under “Promotions and Discounts.” Include your order number, the discount code, and any relevant screenshots showing the code’s terms and conditions.

For faster assistance, check if Stradivarius offers WhatsApp support in your region (listed under contact options on their site) or call customer service if a phone number is available. Explain your case directly and request a specific timeline for resolution.

If Stradivarius doesn’t resolve the issue, you may consider filing a complaint on our website to ensure the issue reaches a wider audience and increases the chances of a prompt resolution.