Stradivarius hasn’t issued my refund after I returned my shoes. What’s the best way to resolve this with Stradivarius customer service?

On November 27, 2025, I placed an order from the Stradivarius online store for 7 items totaling $188. Despite the order page showing an estimated delivery date of December 8–10, it was already December 11, and I still could not track the shipment using the provided tracking number. When I contacted...

I made an online purchase from Stradivarius with order number 5026*48. I canceled the order six days ago, but I still haven’t received my refund. When I contacted customer service, I was told that I would need to wait 14 days for the refund to be processed. I paid with a bank card, and I find it un...

On September 26, 2025, I purchased a leather trench coat from Stradivarius’s online store but canceled the order on the same day. My order number is 5034*43, and I paid a total of $94 via credit card. However, even after all this time, the refund still hasn’t been credited back to my card. I’ve tri...

On September 30, I purchased a multi-studded belt from the Stradivarius seller on Trendyol for $24. However, the wrong size was delivered, so I sent it back on October 4 for a return. The return process was supposed to be completed within 2 business days, but when I received no update, I contacted t...

On October 10, 2025, I experienced a payment issue at the Stradivarius store in MarkAntalya, which caused me significant inconvenience. I paid for my purchase at the register, and the payment was clearly deducted from my bank account. However, the staff claimed that the POS system did not show any r...

On January 9, 2025, I purchased a jacket (code: 0576****39) from the Stradivarius store at Forum Istanbul. Even though I wore it only a few times, the collar area began to fray and come apart. I never washed the jacket, never sent it for dry cleaning, and haven’t applied any treatment or alteration....

On October 4, 2025, I’d like to share a negative experience I had with a collared sweatshirt I purchased from the Stradivarius Cevahir store on September 7, 2025, at 5:50 PM. When I wore the sweatshirt for the first time, I noticed holes around the cuffs and sleeves, which were not visible at the ti...

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I bought a pair of cowboy boots from Stradivarius online for ₺3090. They have no contact number or email address. There is no customer service I can contact regarding this matter. I want my refund immediately. My order number is 50340914989. I am waiting for a call back and I need a refund immediate...

On September 6, 2025, I purchased a pair of pants for $49 from the Stradivarius store at Mersin Forum Mall. I was only able to wear them once, and I followed all usage and washing instructions carefully. After purchasing, I later noticed that the belt loops were partially torn, and after the first w...

I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...

On September 25 at 21:19, I purchased a wallet (code SWC 10001220) from the Stradivarius store in Istanbul Cevahir Mall. At first, I noticed a small tear in the cardholder section, which I didn’t mind, but later I realized that the coin compartment was completely torn, which left me very surprised. ...

On April 3, 2025, I purchased a pair of sneakers from Stradivarius, paying 1,700₺. Despite wearing them only a few times, I noticed severe separation along the sides of both shoes. If this issue had been limited to one shoe, I might have overlooked it, but both the right and left shoes have detached...

On June 26, 2025, I placed an order on Stradivarius and purchased three items under order number 5030*****69. While two of the products were delivered without issue, the pants I ordered at the same time never arrived. I checked the shipment weight, and it’s clear that the missing item was not includ...

I ordered a pair of jeans from Stradivarius, but the product arrived defective. I requested a refund, and they claimed to have sent me an email with the details, but I never received it. I’ve been trying to contact customer service for two weeks, but I haven’t been able to reach a representative, an...

I purchased a pair of boots from Stradivarius, but the wrong size was delivered. I returned the item with the return code 3003578445, but it has been two weeks, and I still haven’t received my refund. To make matters worse, I have been trying to contact customer service for the past three days, but...

For some time, I was a devoted client of Stradivarius, but lately my experience has caused me to regret every purchase. Nearly two months ago, I returned a pair of boots using all the correct procedures. I first got an email declaring my refund in process. Weeks passed without any indication of the ...

Stradivarius customer service is a joke. I feel like I'm stuck in a never-ending loop whenever I try to reach them. It's always the same story: hours on hold, and when I finally get through, I'm greeted by two reps either S**** or A***. It's like they're the only two people working there! They're so...

Stradivarius Türkiye 50147601424 came to me wrongly ı mean The product I received is not the same as the order I placed.. I talked with Betül Hanım from customer service and stated that my leg is broken and I can't come for the return of the product, the product is either from the address or a refun...

I have never seen a company as careless and indifferent to its customers as the staff at Stradivarius. The customer representatives show no concern for customer satisfaction. After buying a product that was barely a week old and too big, I went to the store to return it. Despite having a slip with a...

I've been dealing with a hassle from Stradivarius – ordered 11 items online, returned 10, but surprise, surprise, the email I got says they refunded only 9 items. Classic. Been shouting into the void on all platforms, trying to reach a customer rep, but it's like talking to a brick wall. Here are th...

On November 15, 2023, I bought a coat from the Stradivarius store in İzmir Gaziemir Optimum Mall. I've been using it for two weeks, and there is excessive pilling on the sleeves and front. I've been trying to reach customer service, but I haven't been successful. I even wrote to the WhatsApp line, b...

I recently purchased a pair of Stradivarius shoes as a gift for a friend. I decided to have the shoes shipped directly to her because I was out of town. To my chagrin, the product that arrived was flawed and in poor condition. I'm baffled as to how such a well-known brand could allow such a subpar i...

I am seriously so frustrated with my recent shoe haul from my fave brand. I ordered the same pair twice and still didn't get what I wanted! I ordered these super cute shoes twice, but both times they arrived with defects. there's a major communication issue within the company...not impressed... The...

I recently made a purchase from Stradivarius worth over 13,000 TL but they sent me the incorrect item. When I reported the issue, I was directed to a store to complete the return. At the store, they accepted the incorrect item and explained the situation to customer service, assuring me that there w...