Stradivarius won’t accept my return without the original packaging. How can I easily solve the issue?
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Xolvie Resolution Specialist October 28, 2024 12:00 pm
If Stradivarius won’t accept your return without the original packaging, there are a few steps you can try to resolve the issue smoothly.
First, reach out to Stradivarius customer service via multiple channels, such as phone or live chat, and explain your situation. Mention that the item is in new, unworn condition and ask if an exception can be made.
Alternatively, you could ask if partial credit or exchange is possible without the original box, as this shows flexibility on your part and may encourage them to make an exception. Finally, as a last resort, you might file a complaint with Xolvie to let people know.
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