Stradivarius canceled my order, but they haven’t issued a refund. What’s the best way to handle this?

I bought a pair of cowboy boots from Stradivarius online for ₺3090. They have no contact number or email address. There is no customer service I can contact regarding this matter. I want my refund immediately. My order number is 50340914989. I am waiting for a call back and I need a refund immediate...

I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...

I ordered something from Stradivarius on November 29, 2024, and I’m still waiting for my package to arrive. Stradivarius's mobile site indicates that the order was “delivered,” but I have yet to receive anything. The shipping company, Aras Kargo, asserts that there is no record of such a package in ...

I ordered a ₺2000 gift certificate from the Stradivarius website on 01.01.2024. Order No: 50124257960. I have not yet received the order confirmation email, and the gift card has not been sent to my friend. Is it normal to wait this long for an online product to be sent? Note: I can't view my order ...

I ordered 7 items from Stradivarius. I received 5 pieces in one box. Upon checking the email invoice, the remaining 2 items were supposed to be included in the same package, but they were missing. I tried to contact them multiple times, but due to the absence of a contact number, it took me two week...

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The product I bought from the Stradivarius brand during the November discounts has been showing as "in supply" since November 23. In a conversation with customer service on December 8, 2023, they told me the product is still in the supply stage, and they can't share any other information. I pointed ...

On November 23, despite the rush, after receiving a seamless confirmation email that my order of three items had been successfully placed on the site, I unexpectedly received an email stating that a return request, which I did not initiate, had been accepted. My yet-to-arrive products were canceled ...

I placed an order on November 24, 2023, through the Stradivarius website. Due to high demand, the order was canceled. I attempted to reorder the same item, but I canceled it before the order was processed due to selecting the wrong size. While dealing with the refund process, the product unexpectedl...

have been facing a frustrating situation with Stradivarius. I placed an order on June 16th, but they haven't sent my products yet. Despite their claims of handing the shipment over to the courier, the courier refuses to accept it. Now, Stradivarius is insisting that the items I ordered, which are st...

On June 19, 2023, I placed an order through the Stradivarius mobile app. I added three items that were on sale at 18:30 to my cart and purchased them. Despite the fact that the basket total was 679.85, my payment card was charged 1084.70, and no confirmation code was requested by my bank during paym...

On April 5th, 2023, I placed an order on Stradivarius' website for two pairs of stoppered poplin parachute pants. When I made the purchase, the estimated delivery date was April 28th through May 4th. Due to the busy season, I expected that the order would take a little longer to arrive. However, I r...

Hello, I ordered on April 9 from Stradivarius site in Turkey. The delivery date of the bag in my order number 50089067358 is passed. When I want to know why your representatives always use expressions like it will be delivered as soon as possible. This reduces their trust towards you. If the product...

I recently made a purchase from Stradivarius worth over 13,000 TL but they sent me the incorrect item. When I reported the issue, I was directed to a store to complete the return. At the store, they accepted the incorrect item and explained the situation to customer service, assuring me that there w...

I ordered the Stradivarius leather pants 15 days ago, and from what I heard everyone got their order within 2-3 days. Yet here I am, still waiting for mine nearly two weeks later - and to make matters worse, they canceled my order without a word of apology or explanation. I want my order delivered t...

On December 15th, I placed an order with Stradivarius, and the company told me to expect delivery between December 21st and 23rd. After a week of being told that my order was in transit, I still had not received a cargo tracking number. Even though I tried to get in touch with them via online chat f...

Stradivarius sent me the incorrect item in error when they delivered it to me. After that, I went to the Stradivarius store, where I handed over the incorrect item, and the sales associate informed me that my money would be refunded. After that, I spent an entire week trying to get in touch with cus...