My Stradivarius shipment has been in transit for over a month. What steps should I take?

If your Stradivarius cargo has been in transit for more than a month, follow the procedures below based on Stradivarius' assistance options.

First, log in to your Stradivarius account, navigate to "My Orders," and check the most recent tracking updates. If the tracking status has not changed, it could indicate a delay in transportation.

Next, contact Stradivarius' customer service directly. Stradivarius has a few contact options, including a customer service form located in the "Contact" section of their website. Fill out this form with precise information about your order, such as the order number, tracking information, and the cause of the delay. Stradivarius now offers WhatsApp help in select regions, which is typically a faster way to contact their support team. Please attach screenshots of the tracking status if feasible to offer entire context.

Finally, if Stradivarius cannot remedy the problem, you can request a refund from Stradivarius by completing a follow-up on your initial customer support form or escalating through their support contact.

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