My Stradivarius shipment has been in transit for over a month. What steps should I take?

On September 6, 2025, I purchased a pair of wide-ankle heeled boots in reddish brown from Stradivarius using the “store-to-home fast delivery” option. My order number is 40244512461, and I paid a total of $121, including the extra fee for express delivery. I placed the order on a Sunday, and by Tues...

On September 18, 2025, I placed an order for pants and a bodysuit on Stradivarius’s website (Order No: 5025*****66), with delivery address in Burhaniye, Balikesir, and paid ₺2,680 by credit card. At the time of purchase, the estimated delivery time was stated as 3 business days, yet to this day my p...

My order has still not been delivered, and I cannot reach customer service no matter what I try. I have been trying to connect to the Çamlık support line for over a month, but there is no solution and not even a phone number to call. It is unbelievable that a brand like Stradivarius has such poor se...

I ordered something from Stradivarius on November 29, 2024, and I’m still waiting for my package to arrive. Stradivarius's mobile site indicates that the order was “delivered,” but I have yet to receive anything. The shipping company, Aras Kargo, asserts that there is no record of such a package in ...

I placed an order with Stradivarius on November 28th, looking forward to a seamless shopping experience. Unfortunately, my order arrived two weeks late, and to add to the frustration, several items were missing, and one jumper came damaged. I quickly attempted to get in touch with their customer ser...

I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either...

I reached out to Stradivarius about my missing package that was shipped by Hepsijet, and asked them to send it again. Here is my order number: 50218240779. I placed the order on April 9th, and it's still nowhere to be found. Despite their promise to follow up, they have not reached out to me. I kind...

I ordered a ₺2000 gift certificate from the Stradivarius website on 01.01.2024. Order No: 50124257960. I have not yet received the order confirmation email, and the gift card has not been sent to my friend. Is it normal to wait this long for an online product to be sent? Note: I can't view my order ...

Stradivarius is a regrettable choice; spend your money on better brands. I purchased an item from Stradivarius on November 23, 2023, and it still hasn't arrived. Today is December 14, 2023 – how is this even possible? I expect it to reach me by the end of today somehow; this delay is absurd, almost ...

I placed an order on November 27, 2023, and it's been two weeks with no sign of shipment. When inquiring about the delay, they promptly ask for the order number and assure shipment without thoroughly investigating. This is my first order, and I never anticipated such a problem, especially for a bot ...

have been facing a frustrating situation with Stradivarius. I placed an order on June 16th, but they haven't sent my products yet. Despite their claims of handing the shipment over to the courier, the courier refuses to accept it. Now, Stradivarius is insisting that the items I ordered, which are st...

Hello, I ordered on April 9 from Stradivarius site in Turkey. The delivery date of the bag in my order number 50089067358 is passed. When I want to know why your representatives always use expressions like it will be delivered as soon as possible. This reduces their trust towards you. If the product...