Stanley

I’m deeply disappointed with my Stanley thermos. Upon inspecting the lid, I noticed it is made from plastic labeled with the number 7, which is known to contain harmful chemicals. For a brand that markets itself as durable and high-quality, using such a questionable plastic in a product meant for h...

I called Stanley customer service at 15:56, and after waiting over an hour, they hung up on me at 16:58 without even answering. This is unacceptable! The lid of my Stanley thermos exploded, causing boiling water to spray everywhere. My spouse suffered burns on their face and hands due to this defec...

I purchased a Stanley thermos with a lifetime warranty, expecting high quality and durability. However, despite registering it in the system, it fails to keep liquids hot, cooling down within just one hour. A thermos that can’t retain heat is completely useless. I paid a significant amount for this...

I purchased a Stanley thermos, and in less than a month, the color started fading. I reached out to the Kutup Ayısı program for a replacement, but it took them two weeks to respond—and only after I called and waited 40 minutes on hold to finally get an answer. To make matters worse, despite their l...

On October 22, 2024, I purchased a Stanley thermos from an online retailer for ₺1,700. After just one month of use, it stopped keeping liquids hot, losing heat in less than two hours. I contacted the seller, and they told me to send it back. However, they refused the return because 14 days had pass...

I purchased a Stanley thermos a few years ago, expecting durability, but a minor drop completely shattered the lid. For a product marketed as tough and built to last, this is unacceptable. I paid a premium price, believing in Stanley’s lifetime warranty, yet my thermos didn’t even last two years. T...

I purchased eight Stanley products from different platforms, and while I haven’t even used all of them yet, two have already had lid issues. One has a leaking gasket, and the other cracked without any impact. The biggest frustration? There’s no customer support, and I can’t even buy replacement par...

My Stanley thermos is leaking, and I have reported this issue multiple times via WhatsApp and Instagram, yet I have received no response. How long am I supposed to wait? Why is Stanley ignoring customer complaints? The lid is defective—it leaks when placed in my bag, making it completely unreliable...

I received a brand-new Stanley 0.47L Classic Vacuum Lock Mug as a gift, and after using it just twice, the lid’s locking tabs broke. This is extremely disappointing, especially from a brand that claims durability and lifetime quality. I already own four Stanley products, but I have never seen such ...

I purchased a Stanley thermos through Hepsiburada and registered its warranty with the importer, Kutupayısı. I sent the thermos in for warranty service due to heat loss issues, but the response I received was baffling. I tested the thermos with both hot liquids and ice, but the heat loss occurred wi...

I’ve been experiencing a heat retention issue with my Stanley thermos, and despite reaching out to customer service, the responses have been unhelpful. I clearly reported the problem, but they replied with a generic statement claiming issues like dents, scratches, odors, or damage-related problems a...

My Stanley thermos has been leaking, so I contacted customer support under the warranty. However, instead of properly inspecting the product, they sent a dismissive response. They claimed the cap design minimizes spills but acknowledged that leaks can occur when the thermos is tilted or used with a ...

I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and ...

I bought a Stanley thermos on Amazon in December 2022. I've just found out that the brand is recalling thermoses because of safety issues and is providing refunds for the original purchase price. Unfortunately, that refund amount is not enough for me to purchase a new Stanley thermos lid today, and ...

I purchased a Stanley thermos through Amazon in December 2022, and now the company is recalling these products due to safety concerns. While I appreciate the effort to address safety issues, the refund being offered is the original purchase amount. With current prices, this refund wouldn’t even cove...

I purchased the Stanley Quencher 1.18L thermos with a straw, but cracks have appeared on the exterior paint. When I contacted Kutup Ayısı, the seller, to report the issue, I was told they would only assist with heat retention problems. This response is unacceptable for a product that is advertised a...

Stanley Turkey replaced my damaged Stanley Classic Trigger-Action 0.47L green mug under warranty with the Stanley The Aerolight Transit 0.47L mug. However, this replacement product is not safe. Today, my spouse’s hand got caught in the drinking mechanism, which poses a significant safety issue. The...

I am Callie R*** from Namibia, and I own a Stanley flask. When filled with warm water or coffee, it does not retain heat for more than 3 hours. The model is Stanley No. A945DH. I pre-warmed the flask but have not tested whether it floats by placing it in a bath of water. My contact details are mac**...

They want me to return my Stanley thermoses, one purchased a year ago and the other six months ago, both sold under the so-called lifetime warranty, citing a manufacturing defect in the email they sent today. This is absurd and only serves to inconvenience the customer. I have no issue with the prod...

I bought a Stanley thermos, confident in the brand’s reputation and the assurance of a lifetime warranty. Unfortunately, after only two years of use, the lid has shattered into two pieces, as illustrated in the attached picture. This was surprising and rather disappointing, given the reputation for ...

I bought an original Stanley product from abroad. When I put hot water in it, the lid became loose, putting me at risk of burning myself. This is unacceptable for a product that is marketed for durability and quality. The lid has now become too small and no longer functions properly, making the prod...

I bought 2 Stanley thermoses and have been experiencing heating problems caused by the product covers. Despite their reputation for quality and durability, I am now questioning the brand's consistency. Recently, these thermos models were recalled in the USA due to a burn hazard, but no such recall i...

Reaching 'Kutupayısı,' the Turkey distributor of Stanley, is harder than reaching the German consulate. I sent an email in April and never received a response. I continued using my thermos despite its malfunction, but after spilling coffee in my bag twice and narrowly avoiding a burn once, I’ve been...