I bought a Stanley thermos on Amazon in December 2022. I've just found out that the brand is recalling thermoses because of safety issues and is providing refunds for the original purchase price. Unfortunately, that refund amount is not enough for me to purchase a new Stanley thermos lid today, and I still need to replace my thermos. Is this your approach to handling safety concerns—by putting customers in a tough spot? If a security issue arises with the product, the company ought to provide a new, safe thermos or offer a refund that matches the current price of a similar replacement. This method seems unfair, and I sincerely hope Stanley takes a moment to rethink their approach in these situations to better assist their customers.
I purchased a Stanley thermos through Amazon in December 2022, and now the company is recalling these products due to safety concerns. While I appreciate the effort to address safety issues, the refund being offered is the original purchase amount. With current prices, this refund wouldn’t even cove...
On March 12, 2024, I submitted two separate applications for lid replacements for my Stanley thermoses due to the known safety issue and recall. Both requests were approved, and I received confirmation emails stating that the new lids would be shipped to me within 7 to 9 weeks. However, it has now b...
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
They want me to return my Stanley thermoses, one purchased a year ago and the other six months ago, both sold under the so-called lifetime warranty, citing a manufacturing defect in the email they sent today. This is absurd and only serves to inconvenience the customer. I have no issue with the prod...
I’m extremely disappointed with Stanley thermoses, and I feel the need to speak up so others don’t make the same mistake. I own five Stanley thermoses, all purchased with the belief that they were top-of-the-line products known for quality. However, every single one has failed to live up to that rep...
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