Faulty Stanley Product and Lack of Support

I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and the liquid inside cools down within 30 minutes. This indicates a clear defect in the product, which is not performing its basic function. I contacted Amazon, and they directed me to Kutup Ayısı, Stanley’s distributor in Turkey. However, it has been incredibly difficult to reach them. Despite multiple attempts, their phone lines are always unavailable. I submitted a repair request via their website, and they promised to process the issue, but it has been over one month without any action or communication. It is extremely disappointing to experience such poor customer service for a globally recognized brand like Stanley. I am unable to use the thermos I purchased, and I cannot find anyone in Turkey who can resolve this matter. I expect Stanley to stand behind its products and promptly address this issue. I kindly request that you initiate a replacement or provide a full refund immediately. This level of service is unacceptable, and I would like assurance that Stanley values its customers worldwide.