I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and the liquid inside cools down within 30 minutes. This indicates a clear defect in the product, which is not performing its basic function. I contacted Amazon, and they directed me to Kutup Ayısı, Stanley’s distributor in Turkey. However, it has been incredibly difficult to reach them. Despite multiple attempts, their phone lines are always unavailable. I submitted a repair request via their website, and they promised to process the issue, but it has been over one month without any action or communication. It is extremely disappointing to experience such poor customer service for a globally recognized brand like Stanley. I am unable to use the thermos I purchased, and I cannot find anyone in Turkey who can resolve this matter. I expect Stanley to stand behind its products and promptly address this issue. I kindly request that you initiate a replacement or provide a full refund immediately. This level of service is unacceptable, and I would like assurance that Stanley values its customers worldwide.
I purchased a Stanley thermos, expecting long-lasting heat retention, but it fails to keep drinks hot even for an hour. Since Kutup Ayısı is the official distributor in Turkey, I submitted a service request and sent the thermos for inspection. Instead of standing behind their product, they claimed t...
On December 29, I purchased a Stanley thermos from Kutup Ayısı. Due to heat retention issues, I returned it for inspection. The company acknowledged the defect and assured me that a replacement would be sent as soon as possible. It has now been three weeks, and I have received nothing. Worse, I am ...
I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I registered it for warranty through Kutup Ayısı, as instructed. I reported the issue to Kutup Ayısı, but my warranty claim was rejected without any justification. When I sought clarifi...
I purchased two Stanley-brand thermoses, both of which are labeled to keep liquids hot for up to 30 hours. However, in reality, they barely keep drinks warm for just 1 hour. This is completely misleading and falls far short of what the brand promises. I reached out through the Kutup Ayısı website, ...
On October 22, 2024, I purchased a Stanley thermos from an online retailer for ₺1,700. After just one month of use, it stopped keeping liquids hot, losing heat in less than two hours. I contacted the seller, and they told me to send it back. However, they refused the return because 14 days had pass...
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