I purchased a Stanley thermos through Hepsiburada and registered its warranty with the importer, Kutupayısı. I sent the thermos in for warranty service due to heat loss issues, but the response I received was baffling. I tested the thermos with both hot liquids and ice, but the heat loss occurred within a few hours regardless. They claimed they couldn't verify if the product was authentic. In another message, they mentioned the thermos maintained a temperature of 60 degrees, likely after waiting 1-2 hours. It seems they didn’t even read the advertised specifications or heat retention claims for the product they imported. Neither the thermos met my expectations nor did the warranty service. By the time the thermos is returned, it will be useless. If you buy a Stanley thermos, make sure to thoroughly test it within 14 days, or you’ll end up wasting your money like I did and dealing with unnecessary stress from poor customer service.
I purchased a Stanley thermos from Hepsiburada on 22.07.2014. However, within just three months, it started failing to retain heat. I reported the issue on 25.10.2024, and the company requested I ship the product on 28.10.2024. The thermos reached them on 04.11.2024, yet they only began their inspec...
I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I registered it for warranty through Kutup Ayısı, as instructed. I reported the issue to Kutup Ayısı, but my warranty claim was rejected without any justification. When I sought clarifi...
I own a Stanley thermos and had high expectations given the brand’s reputation. Before adding hot coffee, I always preheat the thermos by rinsing it with hot water. Then I immediately pour in the coffee and seal it tightly. Still, the drink loses its temperature within just 2 hours—even without open...
I purchased a Stanley thermos from Hepsiburada on 13.5.2024, expecting the high quality and reliability the brand is known for. However, the thermos fails to retain heat as advertised, with hot water cooling down after just 2-3 hours and the exterior giving off heat. Today (21.8.2024), I registered ...
I purchased a Stanley thermos expecting high-quality insulation, but it fails to keep drinks hot for long. Even basic coffee or tea cools down much faster than expected. Disappointed, I sent the thermos to Kutupayısı for an inspection, only to receive a completely unhelpful and unrealistic response ...
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