Reaching 'Kutupayısı,' the Turkey distributor of Stanley, is harder than reaching the German consulate. I sent an email in April and never received a response. I continued using my thermos despite its malfunction, but after spilling coffee in my bag twice and narrowly avoiding a burn once, I’ve been trying to contact them again since last week. When I click on the service request link and fill out the form, I encounter an error, as shown in the attachment, with characters that don’t even display properly. Using the "Contact Us" section to send a message also yields no response. I’ve been trying to reach a customer representative by phone, but after waiting 20 minutes, the call either gets disconnected or, as during my second attempt, I remain stuck in 4th place in the queue indefinitely, with no resolution. Is this how Kutupayısı operates as a company? When will they assist me? By the way, I’m now at the 26th minute on the line and still stuck in 4th place.
I purchased a Stanley thermos from Amazon Turkey in September 2023. The Turkish distributor, Kutupayısı, was called because it started to stain after only a few uses. They offered to send a new one within 20 business days after we had trouble getting in touch after I sent the product for inspection....
I sent my Stanley thermos to Kutupayısı service around 45 days ago with the service request form number 67818-2131, but I still haven't heard back or received any help about the heat loss problem. It feels like a minor problem that should be easy to resolve, but honestly, at this pace, it could drag...
I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and ...
I returned my Stanley thermos because of a lid defect, but it's been two and a half months with no updates at all. I sent it out on December 3, and while I got a notification that it arrived on December 20, the Kutupayısı website still indicates that it’s “waiting for the product.” It's really disap...
I sent my Stanley thermos for return/exchange/repair due to a lid issue, but after 2.5 months, I still have no update. I shipped the item on December 3rd, and on December 20th, I received a message stating that it had been received. However, on Kutupayısı's website, my order status still says "await...
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