Stanley Thermos Heat Retention Issue Ignored by Customer Service

I’ve been experiencing a heat retention issue with my Stanley thermos, and despite reaching out to customer service, the responses have been unhelpful. I clearly reported the problem, but they replied with a generic statement claiming issues like dents, scratches, odors, or damage-related problems are not covered under warranty. They added that only heat retention, leakage, or rare rusting problems are reviewed under warranty.

This is extremely frustrating, as my issue clearly falls under heat retention, yet no proper action has been taken. My complaint has been ongoing for months, and I feel ignored. Stanley, I expect you to honor your warranty and resolve this problem immediately. Customers shouldn’t have to fight for basic support.