I purchased a Stanley thermos through Amazon in December 2022, and now the company is recalling these products due to safety concerns. While I appreciate the effort to address safety issues, the refund being offered is the original purchase amount. With current prices, this refund wouldn’t even cover the cost of a replacement thermos lid, let alone a new thermos, which I still need.
Is your brand addressing safety concerns by leaving loyal customers in a bind? Either send me a new, safety-compliant thermos or provide a refund that reflects today’s prices, enabling me to purchase a suitable replacement. This situation is deeply frustrating, and I expect a resolution that prioritizes customer needs.
I bought a Stanley thermos on Amazon in December 2022. I've just found out that the brand is recalling thermoses because of safety issues and is providing refunds for the original purchase price. Unfortunately, that refund amount is not enough for me to purchase a new Stanley thermos lid today, and ...
On March 12, 2024, I submitted two separate applications for lid replacements for my Stanley thermoses due to the known safety issue and recall. Both requests were approved, and I received confirmation emails stating that the new lids would be shipped to me within 7 to 9 weeks. However, it has now b...
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
Stanley issued a safety warning stating that some of their thermos lids may explode, and they instructed customers not to use the old lids while promising to send replacements within 7–9 weeks. I followed their guidance, stopped using my thermos, and waited. It has now been well beyond the promised...
I’m extremely disappointed with Stanley thermoses, and I feel the need to speak up so others don’t make the same mistake. I own five Stanley thermoses, all purchased with the belief that they were top-of-the-line products known for quality. However, every single one has failed to live up to that rep...
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