I purchased eight Stanley products from different platforms, and while I haven’t even used all of them yet, two have already had lid issues. One has a leaking gasket, and the other cracked without any impact.
The biggest frustration? There’s no customer support, and I can’t even buy replacement parts—not even if I’m willing to pay! A brand that promotes lifetime durability should at least provide spare parts and proper assistance.
After this experience, I will never buy another Stanley product again, and I will actively warn others not to trust this brand. Stanley, fix your support system and provide replacement parts as promised!
I’m writing to express my deep frustration with Stanley over their defective thermos lids and the lack of proper support. I own two Stanley thermoses,...
I bought a Stanley thermos, confident in the brand’s reputation and the assurance of a lifetime warranty. Unfortunately, after only two years of use, the lid has shattered into two pieces, as illustrated in the attached picture. This was surprising and rather disappointing, given the reputation for ...
Stanley issued a safety warning stating that some of their thermos lids may explode, and they instructed customers not to use the old lids while promising to send replacements within 7–9 weeks. I followed their guidance, stopped using my thermos, and waited. It has now been well beyond the promised...
I’ve had serious issues with the lids of three Stanley thermoses I purchased—two 500 ml and one 350 ml model. All of them leak hot water from the lid when freshly filled, creating a dangerous situation. I’ve nearly been burned several times due to this faulty design, and I no longer feel safe using ...
I purchased a Stanley thermos a few years ago, expecting durability, but a minor drop completely shattered the lid. For a product marketed as tough and built to last, this is unacceptable. I paid a premium price, believing in Stanley’s lifetime warranty, yet my thermos didn’t even last two years. T...
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